CT reviews

Thank you for the honest feedback! I can see how my responses here may seem defensive, and perhaps they are. I am often responding to a one sided perspective (sometimes a valid characterization and in other reviews not) with a differing view point. I love the people I work with, the work that we do, and have a lot of confidence in our agency both as a place to work and as a professional services provider. Given the statements about your role here, I'm guessing you worked with us quite early as an agency (in excess of 6 years ago at least), and a lot has changed since then (and some things have remained consistent). Coalition does aim to foster opportunities to strengthen one's sense of self worth and prove what they're capable of. That's part of the reason we are willing to hire green candidates with skills but a lack of experience (like yourself when you first joined us), and work on developing the experience necessary to be a bigger contributor (like yourself when you left us). In our early days, we ran more fire drills than we needed because we were learning as we went and growing rapidly. I don't think we made the best decisions all the time there, but we did learn. We are much more mindful of work-life balance, improved our training practices and resources, developed our hiring approaches, and found plenty of additional cash and wage incentives for team members (now including profit share, bonus days of pay, incentive pay, performance based pay programs, and more). Our agency is built on the effort to get better, in every arena. Whether its in what we do for our clients, or what we do for our teammates, or what we do for our industry at large, we want to find new ways to improve. I believe we continue to do that.

Honestly, these kind of reviews frustrate me to no end. They're hard to take seriously but Glassdoor's lenient standards keep allowing things like this to be repeated with little validity to the claims. If you're a prospective team member, here are some facts about CT's workplace- 1. Yes, its a fast paced, challenging environment to work in. For most of our team members that is not a negative- we love challenges of all varieties and we engage them head on. We provide ample tools and resources to manage your time and workload and encourage every team member, junior or senior, to be open and transparent with others about how they're doing with the workload. 2. The idea that we in anyway are 'turn and burn' is INSANE (in all caps, and I'm about to throw in a bunch of exclamation points to make it clear)!!!!!!! Client retention is our #1 goal above all things in the company. So much so, my wife tells me I mutter it in my sleep, and it was my youngest daughter's first words. Honestly, this is probably the thing in your review that makes me think this another faked attack review. We talk about retention at the opening of every company wide meeting. Our team leads review retention in our daily reports. We provide bonus WEEKS of pay for teams that hit retention goals. Its huge to us. And retaining talented, hardworking people is critical to client retention. We lose our talent, we lose our clients, and we go all out to retain team members. Team members can earn their own pay raises through performance (rather than tenure), I personally chat with team members on a monthly basis to get feedback and insight into how they're doing, we have phantom stock incentives, monthly profit share distributions that grow as you work with us, gym reimbursement, device upgrades, Friday lunches, internal awards, and more. Seriously, if you felt like we were turn and burn, you were working for a different company or were self-sabotaging while working here. 3. Lastly, micromanagement. This one I get. For some team members, acclimating to our mixed in office and remote work style and management tools is hard to adapt to. If you're accustomed to disappearing into a busy office and cubicle environment where no one evaluates your contribution and performance AND you like 'working' that way, then don't apply here. CT is performance driven- each team member gets career development goals that are tied to objective performance metrics related to their position. The faster you hit those performance metrics, the faster your income increases. To be able to offer that kind of incentive, we've put a significant emphasis on performance measurement and evaluation. That does come across as micromanagement, but it also allows us to be better at coaching, training, challenging, and growing our team members (who don't mind the transparency). We think its a big advantage to our clients and to motivated team members who know they have the talent to succeed in their roles. Best of luck, whoever you are, wherever you are. Feel free to reach out if you think I'm missing anything. Just like when (if) you worked here, my phone and email are are always ready and eager to hear about how we can improve.