CT reviews

4.2

80% would recommend to a friend

(260 total reviews)

Joel Gross

82% approve of CEO

76% positive business outlook

CT has an employee rating of 4.2 out of 5 stars, based on 260 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The CT employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

260 reviews
1.0
Oct 6, 2017

Major Issues Do Not Recommend

Recommend
CEO approval
Business Outlook

Pros

Remote work is nice Most coworkers are hard working and good people

Cons

I read the comments here before I started and I wish I would have listened to the negative comments. This is not a positive place to work. Be careful when you accept a position because you may be told you are an employee but in some cases you are actually a contractor. Basically this is not a job I would ever recommend to anyone.

1.0
Aug 6, 2021

Awful Company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The only pro of working at CT is the training. If you're early in your career and want to better understand SEO or paid online advertising, Coalition does provide you some space early in your tenure to get a grasp of these areas.

Cons

I want to preface this review by saying I suspect that many of the positive reviews on this Glassdoor profile are likely fake - that is 100% something that this company would do, so I would caution potential applicants. If not fake, management is likely copy and pasting the positive from other sites. In my opinion, Coalition is failing under its current business model. As a digital producer, you are given around 20 different clients to manage. This is an unrealistic workload, and a huge percentage of clients leave every month because they get awful results from Coalition. When this happens, Coalition management will treat it like the end of the world, even though they're the ones understaffing these accounts. CT operates under what they believe is performance-based salary. The truth is that they underpay everyone and use unrealistic performance metrics as a basis to do so. As a digital producer, you can expect to make less than they portray in the offer letter and for it to take years of working there to make a livable wage. Realistically, your first 8 or so months at the company will consist of 9+ hour workdays at around minimum wage. Perhaps the worst part of the working experience at Coalition is the surveillance. As a work-from-home company, Coalition uses a tool called Time Doctor to take pictures of both your screen and webcam shots of you throughout the day. Their excuse for this is that they need to be able to monitor remote employees. The fact is that management has failed at building a company culture where employees choose to work hard, and instead has chosen intimidation tactics and overbearing surveillance.

avatar
CT Response
4y
Some honest statements (since this review is replete with regurgitated inaccuracies)- 1: Our project managers never exceed 20 accounts. The average is between 12 and 16 depending on seniority. Unlike 99% of other agencies, they also don't handle that workload alone. Every account has a minimum of two actively involved project managers. So while we may have a slightly higher than average # of accounts based on industry evaluations, they are doing it with a full time supporting project manager on EVERY account. That's a level of support our clients and the majority of our team members appreciate. 2. We do have great training and career development, whether you are in your first month or your tenth year. We're very proud of the continuous improvements we make to our training programs and professional development. 3. Every year, for the last 4 years, we have seen both our client retention and our team member retention increase. Based on competitive research, we are better than the vast majority of digital marketing agencies on both fronts and we continue to get better. 4. Time Doctor gets turned on when the team member wants it on. They turn it off when they want it off. 100% control is in the hands of the team member themselves. Its the opposite of intrusive. You as a team member are in full control of your time entry, screenshots and more. 5. Our performance metrics are realistic- they're benchmarks achieved by many team members on a monthly basis and reflect over a decade of work in evaluating what metrics are an effective representation of outstanding team members and average team members alike. 6. We discourage team members from exceeding 8 hours per day. We also encourage people to take advantage of the flexibility of remote work. We have team members working on shifted scheduled, self-set flex schedules, and more. Many choose to remote work from vacation and travel destinations to further take advantage of our easy scheduling policies. 7. Coalition's trainee project managers earn a wage that exceed living wage thresholds in the most expensive cities in the United States. Most will earn at least an additional 25% in their first year as a result of pay raises and bonuses earned from performance. We have a number of trainee project managers who have gone on to exceed six figure incomes within their first few years in this industry because of their performance bonuses and raises. 8. We highly value our culture and express that in many ways. We hold quarterly companywide events where we gather over 200 team members from around the globe together for contests or joint activities. We've had costume contests, fitness challenges, talent shows, crafting initiatives, gamer groups, and more. We spend a lot of time encouraging team development, mentorship, and relationship between team members. Team members have literally traveled the world with other team members in tow. We send out gifts, hold award ceremonies, and put a huge emphasis on listening to every team member's feedback. Outside of not having beer on tap (we're fully remote) or a foosball table in the office (again, see remote working), I'm not sure what more you can do to build culture with people covering the entire globe. (But if you have ideas, I was only ever a call away). Culture is a hugely important part of why our team member and client retention is better than the rest of our industry. As I've noted repeatedly, these types of reviews are the most frustrating, namely because of their incoherence and misrepresentations of our company. If half the individuals representations are true, then the others don't make sense. They don't line up with reality and what everyone else's experience. They don't even have internal consistency. They rely on the typical hallmarks of internet misinformation and trolling. Best of luck anonymous! Hopefully your next employer review is an honest one.
1.0
May 10, 2023

Avoid this cancerous business

Recommend
CEO approval
Business Outlook

Pros

Nothing. Unless you count being spied on as a plus.

Cons

This place is an absolute dumpster fire of "remote first" where they install spyware that takes pictures of your face while working in addition to the screen. Distrust is baked into this company. The hiring process is an absolute joke and completely disregards interviewees' time. The HR person who interviewed me was totally phoning it in and literally read verbatim from the job description when I asked deeper questions about the role. Yikes. The turnover is staggeringly high. If you want to work in an inefficient joke of a company that creates fake reviews for their failing and flailing company, then this is the place for you.

Viewing 10 - 12 of 260 Reviews

Glassdoor has 322 CT reviews submitted anonymously by CT employees. Read employee reviews and ratings on Glassdoor to decide if CT is right for you.