CT reviews

Fantastic to hear all of this! Hopefully we continue to earn your positive remarks! I appreciate all you do for our team.

Hi Anon- Glad you enjoyed both the remote work opportunity and our team members (although, I would argue that the majority of them qualify as "cool" or better). I don't call out all our negative reviews as being fake. Some just very obviously are. Yours clearly is not although I do believe some of your comments are off base, even if the feelings behind them are genuine. I can respect that difference. Responding to your concerns: 1. Overworked. I've flagged this in a few other reviews but the reality is that in spite of our enormous growth, we've actually outpaced the volume of new client work with new hires. We have more team members today per client, and more team member hours per client hour, than ever before. I try and be proactive in providing coaching to team members who feel overworked because often its the result of self-inflicted pressures or misunderstandings of what should be prioritized. This is an area we can constantly improve upon, and your feedback here just reinforces that. 2. Micromanagement. Coalition wants to continue to set a high standard for our industry in nearly every facet of our business. And to do that, our leadership continues to be involved in the day to day operations of the company and our work for our clients. We're not ashamed of that. We do ask that you CC us on communication with clients because it provides us chances to provide coaching, training, and even positive feedback to team members. Further, it ensures the senior leadership team is engaged and informed with clients. Its also very reassuring to our clients to know that we are immediately accessible. RE: Music. Joel sends out reminder emails that stress some best practices for productive work (remote or otherwise). He and I have been working at this for a long time, and there are plenty of studies that show that listening to fast paced music, or music with lyrics is distracting and engages your brain in a fashion similar to multi-tasking (which results in information loss, more difficulty paying attention, etc). No one monitors your music choice or playlist. We just have found certain things to be helpful for us, and we pass those on to you. I'd hazard to guess that of our nearly 200 team members, most of them are able to take that sort of advice or leave it. RE: Cell phone use. You work from home or another remote location. You're allowed to use a cell phone when you need or want to. However, using a cell phone while billing time to a client is a breach of their trust and is something we don't tolerate. We value our clients' financial commitment, and we expect you to do the same. As a professional, with a remote work situation, and the ability to easily clock in or out of a client project with a single click, there's no excuse to be billing clients for personal cell phone use. That pattern of behavior reflects poorly on you, not on us. We've all been in that situation where an employee of a business we visit is ignoring customers for something on social media- and we've all hated the feeling of being an inconvenience when we're paying customers. We never want our clients to have that perception. I'm guessing where ever you go for future employment will have the same reaction to ours. Ignoring clients or misbilling them for your FOMO is just entirely inappropriate and unprofessional. Finally, as you well know from your over a year of employment, we don't offer any incentives for positive reviews. Best of luck in your next role! Hopefully your time with us results in some personal and professional growth that leads to furthering your career and advances you towards your personal goals.