1. Staff turnover is ludicrously high, I have never known anything like it. The majority of staff there under management level are all only months into the job and are asked to leave good reviews upon starting hence the recent GD reviews all being on very similar dates.
2. CTS only care about money and do not care about customers. Customers complaining left, right and centre and all the board care about is making sure we're charging them for our time they've taken up complaining.
3. Customers have had enough and are leaving at an alarming rate. I personally have had to deal with over three dozen leaving customers across a couple of months.
4. Management are too busy passing the blame from team to team instead of working together on solutions and processes.
5. Work from home is only work from home when the new CEO feels like it. Make sure you get something in your contract about WFH policy as it's used against you if you don't want to come into the office multiple times a week.
6. Unrealistic targets based on the fact that every customer is complaining or has handed their notice in. Just fighting a losing battle permanently.
7. Companywide meeting they outlined lots of positive plans for moving forward and the negative feedback they were getting, but zero action is ever taken. They talk the talk but NEVER walk the walk. This has been the case for the last couple of events so the new intakes genuinely believe things will change!
