Cable One reviews

-Archaic tools that hardly work. The primary tool uses DOS and there is consistently an outage affecting at least one of your tools. The tools themselves are inefficient, bloated, and overall lacking in regards to getting problems resolved. The floor is filled with mostly XP computers with 1gig of RAM and yet you are forced to pull up a minimum of 8 tools just for basic calls. I can't even remember how many times my computer has frozen for 10+ minutes in these 2 years. -Too many things to do, not enough resources to get them done efficiently. There is so much misinformation thrown about on a daily basis, with good reason. It is essentially impossible to find any information required to help techs on calls. All the information is hidden between multiple websites with no rhyme or reason behind structuring them. The in-house search engine is the most horrendous search engine I've ever used, not to mention that there is contradicting and otherwise outdated information all over the place. Getting a tech that actually knows what they're doing is a lottery. The training program is 6 weeks long, but teaches outdated instructions so that when techs come on the floor they will fail QAs for doing what they were taught in training. -QA department is a complete joke. The rubric for grading calls is completely subjective so it all depends on WHO grades the calls. There are no points to hit on or required structue for calls. They call this "freedom" but all it really means is that they can fail you for miniscule and obscure reasons. In order to pass the QAs, techs must first follow the ~100page S.O.P. to a tee. (which changes practically every other week) Techs must also follow QA criterias, which once again are spread all over the place. There are also ~50 talking points which they promote you to word them however you want, but then fail you when they decide (subjectively remember) that they don't like how you worded it. e.g. I recently failed a QA when I told a customer she'd have to call back if her appointment is missed, instead of saying she'd have to "call US back". The people grading the calls haven't been on the phones for 3+ years and mark off for incredibly petty reasons. -Supervisors and TechIIs treat the TechIs like children. It does not promote a healthy working environment, especially when the job itself is stressful to begin with.

Call Center. Difficult time management requirements, can be fired for being one minute late, mere half hour lunch breaks. Call center matrix where your calls are monitored and graded sometimes is arbitrary, seems no call is ever graded perfect & a one hour call can be graded less than acceptable for one tiny arbitrary problem. Almost impossible to Bizarre employees in call center floor who feel the center is their personal opportunity to express their "individuality" such as men wearing dresses, satanists who wear blood red colored contact lenses and dreadlocks, weirdos and creeps all part of the "diversity" crowd where the perverse is encouraged but where traditional persons are made to feel very uneasy. These descriptions are of real employees in the center. I'm very laid back but there's a limit to what a person can take. How can you conduct a professional meeting looking into red colored contact lenses and freaky deaky hairdos, and a man wearing a woman's dress gives the company an insincere and "party" attitude. It's a call center, and too many phone operators are holding on to hopes of higher level promotions. It's unlikely. More of a chance of staying a "body answering phones". In most call centers one is tied to a clock and Cable One's is no different. You can be terminated for "Time Management Issues" if late on clock 1 minute for more than 3 times a month. Only half hour for lunch. Calls always in queue and since you're tech support it's all complaints by angry customers. Emotionally draining. Techs must go by a "script" type of deal and difficult to tell a customer the truth, actually. If a tech doesn't manage to check off each "tick" of a mountain of required phrases during calls they get a sort of demerit, which sometimes can be on subjective terms. One never "wins". Management may benefit from looking into Work At Home for call center workers. It's' cheaper and conducive to good,calm, work environment. Look into it!