Capital One Client Relationship/Client Development Manager reviews

3.6

59% would recommend to a friend

(194 total reviews)
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Richard D. Fairbank

73% approve of CEO

49% positive business outlook

Client Development Relationship Manager employees have rated Capital One with 3.6 out of 5 stars, based on 194 company reviews on Glassdoor. This indicates that most Client Development Relationship Manager professionals have a good working experience there. Capital One is rated in line with the average (within 1 standard deviation) by Client Development Relationship Manager professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

194 reviews
1.0
Sep 28, 2012
Recommend
CEO approval
Business Outlook

Pros

The benefits are excellent and most managers will work to accommodate your schedule. I have heard of horror stories with other managers telling part-timers that if they didn't drop out of school and go full time, they would be "let go."

Cons

They treat you like a dog. They figure that since they pay you your salary they can abuse you in any way, shape or form. They stress building a book of business and following up with your pipeline contacts but all of that is thrown in the garbage when they force you to jump around branches last minute and miss scheduled customer appointments you have setup. Then they ask you why you're having trouble meeting your numbers. There is very slow growth within the company. Management doesn't want to promote employees if they're already doing well in their current positions since it's hard to find quality bankers. At the same time if you're not doing well you can forget about working the ranks. The district manager ignores exaggerated and inflated daily branch results just to make herself look better. The DM's also ignore the fact that there are many managers who discriminate against customers. I've worked with some racist managers who would purposely give a hard time to certain ethnic groups for no apparent reason and when I would step in and say it's not right what they're doing, I got the cold shoulder and they would give me a hard time from that point on. I wouldn't be surprised if the ACLU investigates them in the near future. You can be as loyal as you want to this company but you will never see the opposite. Employees get laid-off without just cause and the turnover rates are ridiculously high. These are just a few of the cons i've experienced working at Capital One.

3.0
Jul 30, 2012
Recommend
CEO approval
Business Outlook

Pros

-Bonuses and incentives -employee benefits, (health insurance was pretty good, PTO was awesome, 5+ yrs get 25 days, tuition reimbursement $5k/yr for two classes for full time employees) -Policy and procedure guide and call center for employees to help answer questions

Cons

-if you're not into sales, this job is not for you. This is a very sales oriented position. -A lot of steps to take to open accounts, (time consuming), under staff during critical hours, sometimes you have to handle the vault in the lead teller's absence. -Hard to take time off bc again, this is a sales position. -Can become very stressful -if you don't make your sales goals or exceed the first tier for certain number of months, you may lose your job. -Sales points get restructured to make goals harder to reach

Viewing 184 - 186 of 194 Reviews

Glassdoor has 21,472 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.