Pros
Product solves real problems for customers and has strong market fit Talented Team Exposure to complex enterprise customers Remote-friendly work environment
Cons
Portfolio sizes are unrealistic for the level of strategic engagement expected. Balancing 40-50+ accounts simultaneously while managing multiple concurrent implementations and escalations leads to inevitable burnout Lack of structured support or coaching when struggling with workload - more of a "sink or swim" culture Inconsistent treatment across the team regarding account distribution, promotion opportunities, and performance expectations Several rounds of restructuring have negatively impacted morale and team stability They ask for more and more with less and less Administrative and operational issues fall on individual contributors to resolve, even when caused by company-level decisions Internal mobility is very limited - external candidates are often brought in for roles that existing team members deserve CEO's are too involved
