Is CardWorks a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at CardWorks have rated their employer with 2.6 out of 5 stars in 33 Glassdoor reviews. This is a lower than average score with the overall rating of CardWorks employees being 3.2 out of 5 stars. Search open Customer Service (CSR) Jobs at CardWorks now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at CardWorks .

Does CardWorks pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at CardWorks with 3.1 out of 5 stars based on 33 anonymously submitted employee reviews. This is 3.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at CardWorks.

How happy are Customer Service (CSR) professionals working at CardWorks?

33% of Customer Service (CSR) employees at CardWorks would recommend their employer to a friend. This rating has decreased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated CardWorks with a 2.7 rating for work-life-balance, 3.2 rating for diversity and inclusion, 2.1 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at CardWorks?

Customer Service Representative (30) , Collections Specialist (17) , Fraud Investigator (12) , Loss Mitigation Specialist (4) , Call Center Representative (3) , Collections Representative (3) , Customer Service (3) , Customer Service Representative (CSR) (3) , Director (3) , Fraud Specialist (3) , Manager (3) , Administrative (2) , Collections (2) , Customer Service Associate (2) , Debt Collector (2)

What are the pros of working at CardWorks according to real employee reviews?

"Great people.. good for experience; can be flexible;work is not hard.." ((in 15 reviews)); "great benefits" ((in 11 reviews)); "like culture and atmosphere of the diverse teams across all locations." ((in 7 reviews)); "Competitive pay, work from home, PTO, holidays off" ((in 7 reviews)); "Coworkers are friendly and very welcoming." ((in 6 reviews))

What are the cons of working at CardWorks according to real employee reviews?

"So unless you like working for very low pay unless you work a lot of overtime and micromanagement then come on down" ((in 14 reviews)); "Management at the very top is great." ((in 14 reviews)); "The training is horrible!" ((in 7 reviews)); "There is zero help in terms of hiring valid candidates to offset resource constraint and if upper management doesn't like an answer provided to them, it is just ignored." ((in 7 reviews)); "Health insurance" ((in 3 reviews))

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CardWorks

CardWorks Customer Service (CSR) reviews

2.6

33% would recommend to a friend

(33 total reviews)

Dan Pillemer and Don M. Berman

38% approve of CEO

33% positive business outlook

Ratings by category

3.2

Diversity & inclusion

3.1

Compensation and benefits

2.7

Work/Life balance

2.7

Career opportunities

2.3

Senior management

2.1

Culture & values

Customer Service (CSR) employees have rated CardWorks with 2.6 out of 5 stars, based on 33 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. CardWorks is rated 30% below average by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

33 reviews

4.0

Oct 18, 2017

They are very friendly people.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The hours are flexible, and the working environment is great. The team leaders are very helpful and they are very understanding.

Cons

The cardholders are very rude and difficult. It will take time for people to get used to getting cursed out whilst your trying to help the client.

1.0

Jul 19, 2016

Good company to work if you're a minority

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Lax training (in fact drinking was actually encouraged on your lunch breaks), paid training, 10% shift differential for all shifts worked after 6 P.M.

Cons

Affirmative action company so if you're white you're treated like you don't exist, preferential treatment, incompetent management, too much political and religious talk (I always thought those were topics you were supposed to avoid at the workplace).

CardWorks Response

Thank you for your feedback, Paid training and 10% shift differential is offered for shifts worked after 6 p.m. I can assure you we do not encourage drinking on lunch breaks. CardWorks is proud of our diverse culture. Its unfortunate to hear you felt that you were treated unfairly. We do offer 60 day feedback reviews from employees to hear their experience thus far and we have not heard of these complaints in the past.

2.0

Jun 28, 2016

Not the best job!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Incentives, some of the people are nice and helpful, clean and nice looking building, dealing with different clients and having a better idea of the industry in different areas.

Cons

FAVORTISM! Yes every job has favoritism but my my my does this place treat their employees unfairly, some of their employees. Management sends distasteful emails to their reps as if they're their children or in grade school! They're not flexible with their hours even if you show them your school schedule. The training is horrible! New hires often come out on the floor knowing nothing! So sad

Viewing 31 - 33 of 33 Reviews

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CardWorks

CardWorks Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

They are very friendly people.

Good company to work if you're a minority

Not the best job!

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