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      CardWorks

      Engaged Employer

      CardWorks reviews

      3.2

      57% would recommend to a friend

      (218 total reviews)
      avatar

      Dan Pillemer and Don M. Berman

      70% approve of CEO

      44% positive business outlook

      Ratings by demographic groups

      CardWorks has an employee rating of 3.2 out of 5 stars, based on 218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CardWorks employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      218 reviews
      2.0
      Jan 30, 2017

      No employee Loyalty, laid back environment, but will cut you out quick

      Front end security associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      kind of laid back environment, great benefits, coworkers are nice for the most part

      Cons

      micro managing from upper management, paid parking, new hires come on the floor with base knowledge and it puts strain on the rest of their employees who are then asked for help by those new hires and it just creates chaos, there is limited assistance for other departments that are not customer service, cardworks does not follow their own policies set forth in their online help regulations, they have a high turn over rate due to the fact that they do not invest further time in the process, they will say one thing and do another, raises are minimal and they will do anything they can to screw you out of bonuses,

      avatar
      CardWorks Response
      9y
      Thank you for your review. One of CardWorks C.R.I.T.I.C.A.L values include Teamwork-we operate as a team; sharing experiences, resources and opportunities. The Security department recently promoted a Coach to assist the agents. The Security Coach is responsible for mentoring new hires and assisting associates with phone calls that have escalated. I'm sorry to hear that you didn't have a chance to experience this new implementation. CardWorks hears the voices of its employees and looks forward to reviewing this platform to better serve our employees.
      2.0
      Jul 11, 2025

      Your team might make it worth it — but the culture may not

      Fraud investigations team lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked at CardWorks as a Fraud Investigations Team Leader for nearly 3 years. I came to this company because I’d heard the culture was better compared to where I was before — and in some ways, it was. The best part of my experience was my team. They were the reason I stayed as long as I did. I dedicated my time, effort, and patience to helping them succeed, and when you find peers who genuinely support you, that’s gold. The company offered some perks like the Hinge Health app and Wellbeats for self-care and work-life balance, and working from home was convenient. The pay for leadership was reasonable, although frontline agents deserved better for the constant demands they faced. ► Some peers truly root for your success. ► Certain wellness perks like health apps for self-care. ► Remote work (though this wasn’t enough to outweigh other issues)

      Cons

      If you’re okay with being overworked, micromanaged, and having your intelligence regularly insulted, you’ll be fine. Otherwise, be prepared — your team might make it worth it for a while, but the overall culture may not. ► Training was almost non-existent for my first year and lacked depth when finally established. ► Cliques and “mean girl” dynamics — if you weren’t in the boss’s circle, you felt it. ► Communication was poor and contradictory, with senior leaders often bypassing team leaders entirely and creating confusion. ► Culture of scapegoating — leaders were written up for gaps in training they could prove weren’t covered, but documentation didn’t matter if someone needed to take the fall. ► Heavy workloads, slow systems, and everything was “top priority; "all hands-on deck” all the time — no breathing room. ► Pay for agents could be better given the workload and constant changes. ► End-of-year reviews didn’t align with job titles — Level I agents were evaluated as Level IIs without adequate training or role clarity.

      avatar
      CardWorks Response
      11mo
      Thank you for providing such detailed and thoughtful feedback about your nearly three years at CardWorks. We truly appreciate you taking the time to share your perspective, as insights from former employees are invaluable to our continuous growth and development. We are genuinely pleased to hear that your immediate team was a source of support and positive collaboration – that spirit of genuine connection is something we highly value and strive for. We're also glad that certain wellness resources and the flexibility of remote work were beneficial during your tenure. We sincerely regret that your overall experience was not a positive one and that you faced significant challenges with aspects of our operations. We hear your concerns regarding workload, system efficiency, the depth of training, and the clarity of communication and leadership alignment. We also take seriously your comments about perceived fairness in accountability and opportunities for career progression. Please know that we are committed to fostering a supportive, transparent, and empowering environment for all our associates. Your specific points illuminate areas where we are continuously working to improve and ensure every team member feels heard, valued, and equipped for success. We wish you all the best in your future endeavors.
      1.0
      May 5, 2023

      Horrible

      Administrative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co workers are great to connect with.

      Cons

      -Unorganized -Horrible Training -High Pressure -Low Pay

      Viewing 13 - 15 of 218 Reviews
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      Glassdoor has 231 CardWorks reviews submitted anonymously by CardWorks employees. Read employee reviews and ratings on Glassdoor to decide if CardWorks is right for you.