CardWorks reviews

Some of the coworkers were downright rude or dismissive when trying to get help with a customer, and as much as the company tells you they care, sometimes it was hard to feel it. A customer called me the F word, but it happened after the call ended so there was no script to fall back on. When i asked Quality Monitoring how to handle a situation like that, they literally told me there was nothing i could do, but they were nice enough to give me ideas on how to cope. A coworker of mine had a customer keep calling her the N word, and she got coached by another black person for reacting the wrong way. I understand why they don't do anything at all when the customers are abusive, but it's a really awful feeling to get called a slur, and have absolutely no consequences for the customer. I can't imagine what it feels like to repeatedly get called a racial slur, and then have a member of your own race try to explain to you why you still needed to be polite and professional. I'm working for an employer again that would never pay me what CardWorks did, but at least i don't have to worry about just coping when someone calls me a slur.

I wish I would have found CardWorks sooner!!!