Pros
Pay and moving up ladder
Cons
This company should not be in the field of human services. CEO, COO, and HR seem nice and motivated to do good in the beginning but it is quickly felt that there is a lack of understanding and experience in human services and a complete disregard for the humans their company supports and the humans they employ. It's shameful and embarrassing how situations are handled. HR contact is cold, rude, and avoidant. Policies are out dated and employee manual contains things that HR claims are "not accurate" and "are in the process of being updated", without follow through even after several months. No annual review, raises, bonuses, etc. It seems that there is an unrealistic focus on growing numbers and expanding into new states (markets), (while the current markets are crumbling and closing). It seems there is no apparent effort to ensure quality and any non-billable work is essentially prohibited. It is felt that leadership does not make an effort to learn state specific regulations and operates as things are the same state to state which is not the case. While there is hard work and attempted growth being done on the ground level, there is a lack of follow up or support from leadership. After supervisor left, there was no replacement and a complete lack of communication, directive, support, and professionalism from upper management. The decision to have coordinators work without oversight of a supervisor or quality assurance team and without policies and procedures in place seems negligent. Requests for support and assistance were disregarded or passed to someone else to figure out who also had no idea how to handle the situation. People are enticed with decent wages (for a medicaid funded position), remote work, and the opportunity to "climb the ladder" and advance quickly. Google reviews are possibly inflated after CEO offered a monetary incentive program to employees who got the most positive reviews each month.
