Caribou Coffee reviews

3.6

67% would recommend to a friend

(1,790 total reviews)
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Scott Kennedy

48% approve of CEO

40% positive business outlook

Caribou Coffee has an employee rating of 3.6 out of 5 stars, based on 1,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Caribou Coffee employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

2K reviews
5.0
Jan 19, 2026

Great Company

Recommend
CEO approval
Business Outlook

Pros

Meeting new people/customers everyday. Working with a great staff.

Cons

The store hours. I don't think anyone wants coffee at 10pm

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Caribou Coffee Response
5mo
Thanks for taking the time to share your experience. We’re glad to hear your time with us has been positive — it reinforces our commitment to building a workplace where people feel valued, supported, and inspired to grow
4.0
Jan 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of room for climbing the ladder. I was an external hire for the AGM position and was promoted to GM the following year. Benefits include stocks, insurance, quarterly bonuses and more.

Cons

Downlone communication from CEO to down through regional and district managers to the front line team may be a crapshoot, depending on your leaders. Your success may be dependent on your direct up line and I’ve seen favoritism and passive bullying tactics/gossip take place. Towards the end of my time I felt I was back in high school the cliques that formed at the annual GM conferences.

avatar
Caribou Coffee Response
5mo
Thanks for taking the time to share your experience. We’re glad to hear your time with us has been positive — it reinforces our commitment to building a workplace where people feel valued, supported, and inspired to grow.
4.0
Jan 9, 2026

It’s okay

Recommend
CEO approval
Business Outlook

Pros

Great customers and free coffee

Cons

Low pay and unstable hours

avatar
Caribou Coffee Response
5mo
Thanks for taking the time to share your experience. We’re glad to hear your time with us has been positive — it reinforces our commitment to building a workplace where people feel valued, supported, and inspired to grow.
Viewing 31 - 33 of 1,790 Reviews

Glassdoor has 1,820 Caribou Coffee reviews submitted anonymously by Caribou Coffee employees. Read employee reviews and ratings on Glassdoor to decide if Caribou Coffee is right for you.