Caribou Coffee reviews

3.4

57% would recommend to a friend

(1,794 total reviews)
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Scott Kennedy

40% approve of CEO

33% positive business outlook

Caribou Coffee has an employee rating of 3.4 out of 5 stars, based on 1,794 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Caribou Coffee employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

2K reviews
3.0
May 3, 2010

Interview Tips

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It will be a great chance to learn more about the coffee and cusptomer service for someone who loves coffee like me.

Cons

The work environment and the benefit are not as good as Starbucks. Work is physically very hard and needed a lot of patient.

3.0
Mar 26, 2010
Recommend
CEO approval
Business Outlook

Pros

Eagan: Staff was very friendly. Management is easy to get along with and shares the grunt work. They don't take their jobs too seriously, but are professional at the same time. Tips are generous, I could go home from a late morning/early afternoon shift with $30-$40 in tips alone, which is great for being a barista, but also because it was just me working alone with one manager, who aren't permitted to collect tips. Benefits are offered after a few months as long as you work at least 20 hours a week. Training is done during slow shifts, where you may only see bewteen 3 and 10 customers an hour, and you're weened into early morning shifts (if you volunterred to work them) so as not to get overwhelmed. Time off was easy to get, I was hired right before a 2 week vacation. Very laid back environment. West Saint Paul: It keeps you busy, and it's easy to get to. Both: If you need a shift covered, you can call outside of your store. As long as the employee covering your shift is in your district (which is actually pretty large), they can work for you. The district manager visits frequently and likes to get to know the employees, so if you ever have an issue inside the store (like with management), she's easy to get a hold of and talk to.

Cons

Both: Hard to find someone to cover a shift within the store. Eagan: Usually no more than 4 people on staff at any given time, so finding a chance to step away can be tricky. West Saint Paul: Drive-thru. All employees on shift must wear headsets, so it's very difficult to hear customers inside the store, especially durring the busy mornings. Cliques. There is a group of people that have been working there for a while, and newcomers are often shunned and forced out. The store manager is very immature and can get a little Jersey frat boy on the employees (he's very unprofessional and doesn't follow the rules himself, but he loves to be condecending make new employees feel horrible for doing the smallest thing wrong). He made me cry on several shifts. Since the cleaning/task list is shared amongst everyone on the shift, blame is often passed around if it's not completed. Nobody is afraid to write you up for even the smallest slip up. I got 6 write ups in 5 days, some not even from people on the clock at the time, others not even from shift supervisors or management, which is a HUGE no-no in the company's policies, but is accepted by management.

3.0
Mar 7, 2010
Recommend
CEO approval
Business Outlook

Pros

The company has a great product that it is easy to believe in. Overall, the company is supportive of its employees and provides a fair amount of opportunity for advancement.

Cons

Like many companies, they are so focused on cutting costs out of the business, they end up cutting back too far and leaving their stores understaffed, expecting the lowest paid employees in the organization to take up the slack.

Viewing 1687 - 1689 of 1,794 Reviews

Glassdoor has 1,823 Caribou Coffee reviews submitted anonymously by Caribou Coffee employees. Read employee reviews and ratings on Glassdoor to decide if Caribou Coffee is right for you.