Caribou Coffee reviews

3.5

63% would recommend to a friend

(1,792 total reviews)
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Scott Kennedy

48% approve of CEO

37% positive business outlook

Caribou Coffee has an employee rating of 3.5 out of 5 stars, based on 1,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Caribou Coffee employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

2K reviews
1.0
Aug 9, 2010
Recommend
CEO approval
Business Outlook

Pros

Customers (the good, the bad, and the ugly), medical benefits, free half pound & shift drink

Cons

After years of working for Caribou I can honestly say I have never had a break, we snack as we work, sometimes not even able to get to the bathroom during a seven hour shift, there are alot of detail oriented tasks that are very time consuming, especially with the new chocolate, teas, oatmeal, and breakfast sandwiches. Management changes so much it's hard to find anything good to say about them at all. I am 'part time' and depending on the manager have sometimes been scheduled twelve days in a row, at $11/ hour am capped out so I recieve no more raises and have had opportunities for advancement that would only change my title not give me more pay. Every store is overly scrutinized by upper management (who have never worked in a store) about absolutely everything, (we have a planagram for our cabinets to store sugar,napkins,etc) have never recieved any good compliments or rewards from upper management, there is no reward in being a team member or shift supervisor unless you plan on being a manager of a store, and then you won't have a life because Caribou will be your life and you'll be expected to control costs you have no control over, and you will feel even less appreciated unless your DM gets his bonus.They take forever to promote good people that already work here and hire alot of bad people from the outside.

3.0
Jul 30, 2010

Regular customers is why I continue to show up

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Love the free beans each week, and shift drinks. Getting to know the regular customers. Like the variety of coffees offered.

Cons

Lack of communication across all levels. Team members are not always informed on changes. Stressed out store managers taking it out on good employees. Not enough hours and low pay.

1.0
Jul 29, 2010
Recommend
CEO approval
Business Outlook

Pros

Free half pound of coffee each week.

Cons

no loyalty to employees. I never heard a compliment on my work performance or any of my coworkers, even though we had no store manager for many months. Now a new manager and all of a sudden can't guarantee 20 hours (needed for my health insurance). Two years of getting up at 4:00 am, never late, which I can't say for the manager we used to have or shift supervisors.

Viewing 1759 - 1761 of 1,792 Reviews

Glassdoor has 1,822 Caribou Coffee reviews submitted anonymously by Caribou Coffee employees. Read employee reviews and ratings on Glassdoor to decide if Caribou Coffee is right for you.