Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Caribou Coffee

      Engaged Employer

      Caribou Coffee reviews

      3.5

      63% would recommend to a friend

      (1,792 total reviews)
      avatar

      Scott Kennedy

      48% approve of CEO

      37% positive business outlook

      Ratings by demographic groups

      Caribou Coffee has an employee rating of 3.5 out of 5 stars, based on 1,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Caribou Coffee employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

      Reviews by job title

      2K reviews
      1.0
      Mar 28, 2010

      Only work here if you like to see everyone above you get richer

      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Coffee is great, customers are loving, the staff is loyal, it is an over all fun job.

      Cons

      Your cost of living will go up but you can forget about ever seeing a raise unless you are a DM or higher or an hourly employee. Bonus are a joke and you have to keep you uncontrollable costs in line that you have no control over or you won't see a penny. Better hope corporate doesn't do any extra marketing or there goes your bonus/raise. Letters sent from the CEO talking about people before profit and how much money the company made last year right after you are told you are a great Store Manager but we didn't make enough money to give you a raise. Oh yeah and plan on fixing up your store personally because they are to cheap to care how run down their stores look and will only fix them if you want to give up your raise again next year.

      3.0
      Mar 26, 2010

      Completely depends on the store, Eagan (Duckwood) & West Saint Paul (South Robert)

      Barista
      Recommend
      CEO approval
      Business Outlook

      Pros

      Eagan: Staff was very friendly. Management is easy to get along with and shares the grunt work. They don't take their jobs too seriously, but are professional at the same time. Tips are generous, I could go home from a late morning/early afternoon shift with $30-$40 in tips alone, which is great for being a barista, but also because it was just me working alone with one manager, who aren't permitted to collect tips. Benefits are offered after a few months as long as you work at least 20 hours a week. Training is done during slow shifts, where you may only see bewteen 3 and 10 customers an hour, and you're weened into early morning shifts (if you volunterred to work them) so as not to get overwhelmed. Time off was easy to get, I was hired right before a 2 week vacation. Very laid back environment. West Saint Paul: It keeps you busy, and it's easy to get to. Both: If you need a shift covered, you can call outside of your store. As long as the employee covering your shift is in your district (which is actually pretty large), they can work for you. The district manager visits frequently and likes to get to know the employees, so if you ever have an issue inside the store (like with management), she's easy to get a hold of and talk to.

      Cons

      Both: Hard to find someone to cover a shift within the store. Eagan: Usually no more than 4 people on staff at any given time, so finding a chance to step away can be tricky. West Saint Paul: Drive-thru. All employees on shift must wear headsets, so it's very difficult to hear customers inside the store, especially durring the busy mornings. Cliques. There is a group of people that have been working there for a while, and newcomers are often shunned and forced out. The store manager is very immature and can get a little Jersey frat boy on the employees (he's very unprofessional and doesn't follow the rules himself, but he loves to be condecending make new employees feel horrible for doing the smallest thing wrong). He made me cry on several shifts. Since the cleaning/task list is shared amongst everyone on the shift, blame is often passed around if it's not completed. Nobody is afraid to write you up for even the smallest slip up. I got 6 write ups in 5 days, some not even from people on the clock at the time, others not even from shift supervisors or management, which is a HUGE no-no in the company's policies, but is accepted by management.

      1.0
      Mar 26, 2010

      Only work here if you enjoy running in circles

      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The employees you work with and regular customers make it worth coming to work everyday. The lack of dm supervision gave us free reign to do whatever we wanted.

      Cons

      Upper-management does not know what direction to go with the company. Be ready to do what you're told and get yelled at for doing it.

      Viewing 1771 - 1773 of 1,792 Reviews
      Related searches: Caribou Coffee jobs | Caribou Coffee salaries | Caribou Coffee benefits | Caribou Coffee interviews
      ReviewsCaribou Coffee reviews

      Glassdoor has 1,822 Caribou Coffee reviews submitted anonymously by Caribou Coffee employees. Read employee reviews and ratings on Glassdoor to decide if Caribou Coffee is right for you.