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Carnival Cruise Line

Engaged Employer

Carnival Cruise Line reviews

3.6

67% would recommend to a friend

(770 total reviews)

Christine Duffy

80% approve of CEO

71% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.9

Culture & values

3.6

Senior management

3.6

Career opportunities

3.2

Work/Life balance

3.2

Compensation and benefits

Carnival Cruise Line has an employee rating of 3.6 out of 5 stars, based on 770 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Carnival Cruise Line employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Reviews by job title

770 reviews
3.0
May 3, 2026

Fun culture, but benefits lag behind competitors

Sr. analyst, consumer insights
Recommend
CEO approval
Business Outlook

Pros

Carnival has a pretty diverse and fun culture, does not lay off employees often, and provides decent benefits.

Cons

Compared with its competitors, such as Royal Caribbean, Carnival only provides very limited benefits and does not even offer newly hired lower level employees the opportunity to take a cruise to understand the business.

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Carnival Cruise Line Response
2mo
Thank you for sharing your feedback and for your years with Carnival Cruise Line. We’re glad you enjoyed the diverse, fun culture and sense of stability during your time with us. We also appreciate your perspective on benefits, as insights like this are valuable as we continue to evolve the employee experience. We wish you all the best moving forward.
3.0
Apr 28, 2026

Great training and coworkers, but numerous operational issues

Fun expert
Recommend
CEO approval
Business Outlook

Pros

Training was in depth and informative. I enjoyed my coworkers and the trainers made the information fun. The benefits were good.

Cons

The work hours, lack of any real “off phone time”, phone adhearance issues, azure connection issues, carnival websites going down weekly, being stuck in queue for hours after your shift for last minute callers, being talked to rudely, leads not wanting to take over the escalted calls, no discretion to fix anything monetary for the guests, employee pay and the ability to actually get vacation approved timely. This job has potential if things were different, but right now its not worth the headache.

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Carnival Cruise Line Response
2mo
Thank you for sharing your feedback. We’re glad to hear you had a positive training experience, enjoyed collaborating with your team members, and found value in the benefits. We also appreciate your candid comments about operational and scheduling challenges, as input like this is important as we continue working to improve the employee experience. We wish you the best moving forward.
2.0
Apr 25, 2026

High commission potential, but high-pressure sales environment

Pvp personal vacation planner
Recommend
CEO approval
Business Outlook

Pros

Benefits, fully remote, can earn high commission

Cons

Know that this is a telemarketing sales job. Even if you are booking well over your monthly goal in cruises you are required to make 100 or more dials a day. If you are someone who values separation from work and home life this is not the job for you. This job never turns off. Management uses high pressure manipulation tactics to make employees work Saturdays and Sundays. Overtime is not paid. Very high turnover

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Carnival Cruise Line Response
2mo
Thank you for taking the time to share your experience at Carnival Cruise Line. We’re glad to hear you valued the benefits and earning potential of the role. We also appreciate your candid perspective on the fast-paced, performance-driven nature of our sales environment. We strive to be transparent about role expectations and continuously look for ways to support our teams in a results-oriented setting. We wish you the best in your future career endeavors.
Viewing 16 - 18 of 770 Reviews
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ReviewsCarnival Cruise Line reviews

Glassdoor has 1,222 Carnival Cruise Line reviews submitted anonymously by Carnival Cruise Line employees. Read employee reviews and ratings on Glassdoor to decide if Carnival Cruise Line is right for you.