Cbeyond reviews

The products don't work that well. Some of the very basic services worked ok, but any of the technologically advanced services were poorly supported. In the Spring of 2014, Cbeyond was acquired by a company called Birch Communications and backwoods rinky-dink outfit hell bent on destroying everything good that Cbeyond founder Jim Geiger created. Birch's primary means of sales are from POTs lines, the most basic of basic phone lines (POTs stands for Plain Old Telephone, like pay phones and elevator alarms) and have no interest in "Solutions" for customers. They also are very cheap, "nickel and diming" customers with things like overages on long distance, and having too many emails in your inbox They are slowly but surely driving out all the employees that have high salaries, even going so far as to refer to employees as "Cost Centers".

Senior leadership seemed to think they were better than everyone else. Talked a good game in front of a crowd, but if you passed them in the hallways they would put their head down and act as if they didn't see you. In order to cut money, they decided to up the cost of snacks and sodas in the vending machines to 45 cent. Might not seem like much, but it was a real shot to the moral.