Cellular Sales reviews

3.6

68% would recommend to a friend

(3,783 total reviews)
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Dane Scism

77% approve of CEO

63% positive business outlook

Cellular Sales has an employee rating of 3.6 out of 5 stars, based on 3,783 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cellular Sales employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

4K reviews
1.0
Aug 20, 2018
Recommend
CEO approval
Business Outlook

Pros

They gave us pizza once. They also paid for a nice dinner at Brazeiros...if you were able to get your shift covered to go.

Cons

This company is the worst run business I've ever seen in my life. I'm upset that I had to give one star. 1. I was lied to when I was recruited. I was told that training was done while you work. Well between the time I was recruited and the time I started three months later, a lot of things miraculously changed and training was now $10 / hour and I wasn't eligible for commission until I completed training. I also was not able to continue working there if I didn't sell $500 worth of products. Yes, you're out of a job in two weeks if you don't see $500 worth of stuff. 2. That $500 in sales? Goes to your mentor. They earnt he commission on that. You know, because you gotta pay the person teaching you how to sell right? If I didn't know how to do the job I was hired to do, then why did you hire me? The training was not worth $500 either. 3. The shadiness. The lies and deceit in that company will drive you insane. My team lead literally said to a group that if a customer had an accessory discount on their account, you don't have to tell them and you can charge them full price. WHAT? 4. The disrespect. A team lead said to the group that we can make as much money as lawyers and doctors and you don't need a college degree to do this job. I should've taken my fancy, expensive degree and walked out right then and there. 5. The disregard for diversity and inclusion. I was in the very small minority in the KX market. So small, that there was only one other person who shared a similar ethnic background and gender as I did. The back office always got us mixed up although we looked nothing alike, and even went so far as to nearly mail me the person's commission check because they thought I was them. I had to argue to prove my identity as the "other (insert ethnicity and gender here) person." 6. Money. You won't make any unless you lie and steal. Yes, steal. I received a $500 bonus within my first week. I was stoked. I didn;t receive it for a month because I "didn't submit my payroll on time" but I submitted it by the due date and I showed them proof. It didn't matter. You won't receive your first commission check until 3 months after you start. I quit after three months and received my first check after I received the first one from my new job IN A NEW STATE. I had time to quit, get all my remaining shifts covered, move across the country, celebrate a holiday, and start a new job before I even saw a commission check. Completely unreasonable. I've heard of budgeting a month in advance, but three months? Not a chance. 7. The mental stress. I had frequent breakdowns working here because of the cold calling that I was not told about when I was recruited. You have to sit in the office and cold call for four hours straight. The team leads walk around and watch you. They listen to you and judge what you say and didn't say. 8. The unsolicited bad advice. I pulled my team lead aside to tell him that I was concerned about my future with the company. I was selling but I wasn't able to eat or pay rent so I took a second job. He suggested I get a credit card or take out a loan to "invest in myself." He went on to explain that he was thousands in debt before he started here and now he makes soooo much money. I then had a panic attack and went to the hospital. Guess who called the next day asking if I was coming in! 9. Safety. A store got robbed, and you don't have security camera footage to review. Things get stolen all the time, but instead of reviewing tapes, you just charge all employees for it. But all the stores have cameras? What's up with that? Do they not work or something?

2.0
Dec 4, 2017
Recommend
CEO approval
Business Outlook

Pros

People (the ones you work with, not customers). I enjoyed my co-workers and the flexibility to get shifts covered if I wanted off.

Cons

So many....where to start! Pay: It seems like you make a lot of money (I hit the top 2 tiers over 15 times in my tenure), but there's so many deductions that you are lucky to get 75% of what the board showed for you. Commission reporting is so confusing! After learning it, I found on 7 separate months that I was shortchanged in pay (though once I brought it to light they paid me). Time-off...NON-Existent. Commission only job should not have uncompensated "Mandatory Meetings" outside of work schedule. That is actually illegal according to Department of Labor. Benefits, it spoke a lot to their "contribution" amount when I left and the option to continue cobra was only $60 more than what I had been paying. I paid $182 every 2 weeks. Just awful. It's retail!!! Not professional outside sales. The comp plans change so often it's hard to keep up. Now they are making reps lose 1 entire shift to MAKE you do phone calls for 8 hours and cold call people to buy phones....To make it so they don't have to compensate you for going to that specific store (mileage) where they have a "Call Center", they are making everyone sign a form to change their home store location to it, even if it's over 100 miles away. Doing that, also screws you over from claiming mileage on taxes now. BTW, that shift too is uncompensated.

2.0
Oct 7, 2017
Recommend
CEO approval
Business Outlook

Pros

1. Uncapped commissions 2. You might makes some friends

Cons

Oh wow, so many cons. 1. You will not have a life if you want to make decent money here - in addition to that you will not make much at all until about 5 months in. They operate off a draw system that basically works you into a hole until your commissions process. That takes 45 days and usually you're in the hole for at least 4-5 months before you ever receive an actual commission check. Your hourly draw will be 1.5x whatever your state minimum wage is. 2. Training is awful in my experience. They tell you what they want you to sell and how much of it, but do not offer you any kind of decent trainings to further yourself. Management gives you anecdotal "evidence" but, it's typically useless. 3. You will only advance, make money, and gain positive recognition when you essentially screw your customers into buying things they do not need, cannot afford, and charge them more than other stores directly in the vacinity. Very shady business practices. You work with people who have no problem screwing customers over every single day, and it makes you feel terrible for people consistently. 4. They will illegally personally charge you out for ANY missing inventory in the store. This is absolutely ridiculous, and again, illegal. You will also be personally charged out for any contract that is canceled within 6 months. Usually the charge back to you is WAY higher than the commission you were paid for the sale. 5. Commission statements are unebelievely difficult to decipher. Very hard to get answers from management about them. 6. Very competitive workplace which can be somewhat toxic. You make money based off of clientele that walks in, so you will have a lot of coworkers cutting you off / arguing over who helps who. 7. You don't have anywhere near as much control with accounts and stuff as Corporate Verizon does. This makes your job extremely difficult sometimes, as people come in with expectations that you simply cannot meet. 8. You are forced to charge your clients a "programming fee" when they purchase a phone from you. This is typically about $30, and management encourages you to really quickly breeze by it when disclosing it so that people don't really think about what they're paying for. Most of the time you're not even programming anything, and people constantly come back angry and annoyed about these fees, so you have to deal with that as well. 9. Turn over is extremely high so new people are always coming in and really messing up people's accounts / sales because they have no idea what they're doing (again, because training is horrible). So you will essentially be babysitting people all day if you're even remotely experienced. 10. Benefits are terrible. Truly awful. For a company that touts how they're the best and most lucrative Verizon retailer, they REALLY do not care about you or your family. You will never have a paid vacation or holiday. You will be forced to work even if you're really really sick. Medical is horrible. No 401k until you've worked there for a year. Then they match maybe 2%. 11. They expect you to deliver outstanding customer service, but quite frankly you cannot make money by helping someone because they can't figure out how to work their email, or some other obscure reason. If you're unlucky and this keeps happening to you, not only will you not make any money, but you will also be reprimanded by management. 12. If you're not hitting certain targets (that are sometimes unrealistic) they will TAKE money from you. You're already not making enough money, and then they pour salt in the wound and take 10-15% of your commissions because you didn't sell enough. 13. Stores are severely overstaffed. I worked entire days where I didn't help a single person. 14. They say they split commissions with you 50/50. This is true only because they set fabricated "dealer costs" for items, and then split the difference between the dealer cost and the price you sell the item at. In actuality, the dealer cost is probably 20-50% higher than what they're actually buying these products for. This is all just to make it seem like they're generous, when in reality they are unbelievably greedy in their practices.

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Cellular Sales Response
8y
We thank you for taking the time to leave such extensive comments. We take all comments seriously and appreciate the feedback to help us grow. We strive to make every effort to grow an enjoyable work environment and culture that is rewarding for every member of our team, so it is definitely disappointing that your experience with us did not meet expectations and we wish you well in your future endeavors.
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