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      Cengage

      Engaged Employer

      Cengage Customer Service Representative CSR reviews

      2.9

      Be the first to recommend this company

      (4 total reviews)
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      Michael Hansen

      Not enough data to show CEO approval

      Ratings by category

      3.0

      Diversity & inclusion

      2.4

      Career opportunities

      1.7

      Senior management

      1.7

      Compensation and benefits

      1.0

      Culture & values

      1.0

      Work/Life balance

      Ratings by demographic groups

      Reviews by job title

      4 reviews
      1.0
      Mar 15, 2024

      Was good at one point

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Used to have great days off

      Cons

      The pay is okay, I’ve had better, the work load is horrible, the culture has gone hill drastically. The pro’s used to be that the company gave mental health days and an actual doable work load, yet they took the mental health days away, and the work load has drastically increased. They no longer actually train on new systems but rather throw us in the fire and say “deal with it” and in my opinion silence those of us who have comments about it. Now with talk of a layoff, it just keeps getting worse.

      avatar
      Cengage Response
      2y
      Thank you for taking the time to leave a review. I am sorry to hear that you are overwhelmed with your workload. I strongly encourage you to discuss your concerns with your manager to determine the best path for your career. Regarding wellness days off, we introduced these days during the pandemic, and have adjusted as we see best fit as we enter our the new normal in our ways of working. We continue to offer employees 5 wellness days each year. Employee wellbeing continues to be a top priority and I appreciate your feedback as we continue to evolve. Best, Michael Hansen, CEO
      Viewing 4 - 4 of 4 Reviews
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