Is Centene a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Centene have rated their employer with 3.1 out of 5 stars in 40 Glassdoor reviews. This is a lower than average score with the overall rating of Centene employees being 3.6 out of 5 stars. Search open Customer Service Representative CSR Jobs at Centene now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Centene .

Does Centene pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Centene with 3.0 out of 5 stars based on 40 anonymously submitted employee reviews. This is 20.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Centene.

What are the top reviewed jobs at Centene?

Customer Service Representative (193) , Business Analyst (164) , Manager (124) , Program Coordinator (106) , Director (77) , Project Manager (77) , Claims Analyst (73) , RN Case Manager (73) , Care Manager (63) , Supervisor (58) , Business Analyst II (56) , Care Coordinator (54) , Analyst (52) , Referral Specialist (52) , Service Coordinator (52)

What are the pros of working at Centene according to real employee reviews?

"Great benefits CEO has a vision that is working to help keep the company growing and to make it through the changes with AFA" ((in 731 reviews)); "Good pay and is flexible" ((in 512 reviews)); "can work from home and flexible" ((in 282 reviews)); "Good work life balance although I heard some people didn't have the same balance as I did" ((in 213 reviews)); "Some great people at this company that is bogged down by silos and exec level egos." ((in 209 reviews))

What are the cons of working at Centene according to real employee reviews?

"No on going training" ((in 141 reviews)); "the managers have no care to the employees or contractors and bringing this up to directors falls on deaf ears." ((in 119 reviews)); "Consistently changing and frequent layoffs in the last year" ((in 92 reviews)); "No bonuses and they aren't valuing the work as much as they used to" ((in 80 reviews)); "Disappointed and frustrated that Middle and Upper management seemed entirely out of touch with the day" ((in 80 reviews))

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Centene

Centene Customer Service Representative CSR reviews

3.1

51% would recommend to a friend

(40 total reviews)

Sarah London

45% approve of CEO

24% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.7

Work/Life balance

3.5

Culture & values

3.1

Career opportunities

3.0

Compensation and benefits

2.8

Senior management

Customer Service Representative (CSR) employees have rated Centene with 3.1 out of 5 stars, based on 40 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Centene is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

40 reviews

4.0

Nov 7, 2022

CENTENE CSR

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

They pay and bonuses are great.

Cons

Calls are back to back. It can be very stressful at times.

Centene Response

Thank you for taking the time to provide your feedback on Centene’s Total Rewards offering which includes access to health insurance, workplace flexibility, and paid time off including caregiver leave.

4.0

Oct 26, 2022

customer service

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

flexible, training, professional training staff

Cons

not knowing if you will make it

5.0

Oct 21, 2022

Nice Company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

I enjoyed my supervisors and coworkers.

Cons

No real cons for me, I wish lunch was longer.

Centene Response

Thank you for taking the time to share your experience of working at Centene. We’re glad that you enjoyed your supervisors and coworkers.

Viewing 22 - 24 of 40 Reviews

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Centene Customer Service Representative CSR reviews

Ratings by category

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Reviews by job title

CENTENE CSR

customer service

Nice Company

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