Is Centene a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Centene have rated their employer with 3.1 out of 5 stars in 40 Glassdoor reviews. This is a lower than average score with the overall rating of Centene employees being 3.6 out of 5 stars. Search open Customer Service Representative CSR Jobs at Centene now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Centene .

Does Centene pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Centene with 3.0 out of 5 stars based on 40 anonymously submitted employee reviews. This is 20.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Centene.

What are the top reviewed jobs at Centene?

Customer Service Representative (193) , Business Analyst (164) , Manager (124) , Program Coordinator (106) , Director (77) , Project Manager (77) , Claims Analyst (73) , RN Case Manager (73) , Care Manager (63) , Supervisor (58) , Business Analyst II (56) , Care Coordinator (54) , Analyst (52) , Referral Specialist (52) , Service Coordinator (52)

What are the pros of working at Centene according to real employee reviews?

"Great benefits CEO has a vision that is working to help keep the company growing and to make it through the changes with AFA" ((in 731 reviews)); "Good pay and is flexible" ((in 512 reviews)); "can work from home and flexible" ((in 282 reviews)); "Good work life balance although I heard some people didn't have the same balance as I did" ((in 213 reviews)); "Some great people at this company that is bogged down by silos and exec level egos." ((in 209 reviews))

What are the cons of working at Centene according to real employee reviews?

"No on going training" ((in 141 reviews)); "the managers have no care to the employees or contractors and bringing this up to directors falls on deaf ears." ((in 119 reviews)); "Consistently changing and frequent layoffs in the last year" ((in 92 reviews)); "No bonuses and they aren't valuing the work as much as they used to" ((in 80 reviews)); "Disappointed and frustrated that Middle and Upper management seemed entirely out of touch with the day" ((in 80 reviews))

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Centene

Centene Customer Service Representative CSR reviews

3.1

51% would recommend to a friend

(40 total reviews)

Sarah London

45% approve of CEO

24% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.7

Work/Life balance

3.5

Culture & values

3.1

Career opportunities

3.0

Compensation and benefits

2.8

Senior management

Customer Service Representative (CSR) employees have rated Centene with 3.1 out of 5 stars, based on 40 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Centene is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

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Reviews by job title

40 reviews

5.0

Jul 31, 2022

Training could if been better

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

It offered great benefits and hours

Cons

Training could have been better. We were all totally lost when we took calls and access to systems were not ready for us

3.0

May 31, 2022

Salary

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The company has a good management team.

Cons

Maybe the company can also look into increasing the salaries of their employees here in the Philippines.

4.0

May 19, 2022

Management very positive and supportive

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Everyone is incredibly nice. There’s opportunities to advance

Cons

It is a huge amount of information to learn, you are expected to relay precise information to customers in a certain format (for regulatory reasons) and if you don’t , as well as documenting everything stated during each call you don’t pass your audit It’s a little much

Centene Response

Thank you for taking the time to provide feedback. We appreciate your input and constructive advice to management, and we are happy to hear you enjoyed your experience at Centene.

Viewing 25 - 27 of 40 Reviews

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Centene

Centene Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Training could if been better

Salary

Management very positive and supportive

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