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Central Transport

Engaged Employer

Central Transport reviews

3.1

44% would recommend to a friend

(1,082 total reviews)
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Manuel J. (Matty) Moroun

34% approve of CEO

36% positive business outlook

Ratings by category

3.3

Diversity & inclusion

3.0

Compensation and benefits

3.0

Career opportunities

2.8

Culture & values

2.8

Work/Life balance

2.8

Senior management

Central Transport has an employee rating of 3.1 out of 5 stars, based on 1,082 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Central Transport employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Reviews by job title

1K reviews
2.0
Mar 23, 2018

Account Manager

Account manager
Recommend
CEO approval
Business Outlook

Pros

Flexibility, get to be out of an office environment and moving, most days you work on your own and set your own pace.

Cons

Strictly door to door sales and cold calling every day. Place and equipment is falling apart, managers micro-manage and critique on every detail of pointless admin work despite your numbers being good. Your constantly going to people who have used Central in the past and hate you. Company constantly rips off customers with damaged product and gets very clever with all of these rules as to why they can't reimburse the client. You'll constantly be threatened to be fired if your numbers peak or have a slow month. Turnover in this role is inevitable, the best sales people move to better companies and most people don't last a year. You're given a territory, but after awhile you're bound to run into a snag of limited opportunity where you have to keep calling on customers who don't want to use you again. My advice would be to avoid this position unless you have a burning desire to work in transportation and don't mind with answering to endless customer complaints.

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Central Transport Response
8y
We appreciate you taking the time to write such a thorough review. We're sorry to read of your displeasure, and hope that you were able to provide further detail during your exit interview so that we can work towards improvement in terms of the administrative work you cited. Sales can be a challenging position, but we are confident that the more than $250 million we have invested in equipment and infrastructure, as well as the procedural advancements and customer based tariff changes speak for themselves. We wish you the best of luck in your future endeavors.
2.0
Mar 14, 2018

Would avoid unless no experience

Help desk technician
Recommend
CEO approval
Business Outlook

Pros

gain entry position in tech

Cons

cutthroat environment, super micromanaged, overworked, stressful, 12-hour inflexible schedules, fear-based management

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Central Transport Response
8y
We appreciate you taking the time to write a review & are sorry to read of your displeasure. We hope that you discussed your concerns with your supervisor and/or Human Resources during your tenure.
1.0
Aug 11, 2016

Awful company to work for.

Customer service representative
Recommend
CEO approval
Business Outlook

Pros

There isn't one good thing I can say about this company. You are treated horribly! You are looked down on for everything you do. You have to ask to use the restroom. Team building is nonexistent. They do not want you to make friends. They lie to you as much as they do their customers. There is no room for advancement. Benefits are terrible. The insurance offered to you is also owned by central transport. No 401k match.

Cons

Where do I begin. The workplace is run down. All the desks and chairs are missing bolts, rips in the furniture. I don't know how Matty isn't embarrassed by the environmental he provides his employees. As far as the job itself, you are trained to lie to customers about delivery times, rates, and claims being processed.

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Central Transport Response
9y
Thank you for reaching out to provide your thoughts. As you know, Customer Service is a critical role to all companies, and ours is no exception. We have always felt that one of the greatest strengths of that department is their close knit nature, and the friendships that develop there. Additionally, we take great pride in the weeks of training, and the constant continued agent education that takes place as agents advance and take on more responsibility. We are always seeking to improve our internal education processes, so if you have not yet done so already, please work with your supervisor and manager to provide them ideas and suggestions you may have. We hope that if you feel you are ready for more responsibility, you speak with your leaders about it, as well as your concerns over the furniture and your assertion that you should lie to customers. As you know, Human Resources is always available for discussion, and you can contact them via phone, email, or simply walk down the hall. We would hope that you provide us the opportunity to address your concerns and work towards a successful resolution which would benefit both you and the company as a whole.
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