Charlie Health reviews

In my experience, Charlie Health consistently prioritizes business growth and revenue over clinical sustainability. Given the high-acuity client population, this creates real risk and places ongoing, unsustainable pressure on therapists and group facilitators. The company attracts highly mission-driven engineers who care deeply about the work, but many burn out once the gap becomes clear between the stated mission and day-to-day decision-making. Several critical leadership roles are held by individuals who lack the competence needed for the scope of their responsibilities, and the resulting poor decisions have a direct negative impact on their teams.

You will have days where you will feel like a high-volume call center. The phone will be ringing one after the other, you also have to pull from the queue referral from providers to be follow-up with. So except to be talking alot. and then there are other days, where there are no calls and no referral. Those days can get scary near the end of year as you still have to meet your daily call quota, daily referrals quota and your overall admits quota for the month.