There is not enough time to properly address the many issues that I have encountered here at Chase but these are the most obvious. First off, management that lacks empathy and is always in reactive mode, not proactive mode. There seems to be no sense of accountabiity for their decision making process.
Second, all communication is done by email, not face to face. This would only make sense if the people you were dealing with were in another building or state, not in the same building or floor! I have been there over a year and still have never met 90% of the people who email me on a daily basis. Do to my position, I cannot leave my desk except on breaks.
Third, training is highly lacking. While there are classes for underwriters, processors, etc., there is no training on how everyday things are done. Maybe because it changes daily since management will not stick with one process.
Fourth, HR has been outsourced to ANOTHER COUNTRY! Yes, when you have an issue about payroll or have a co-worker dispute, you have to either go online and research the topic or call the HR line; there is no office to walk to. When calling, be prepared to talk to someone who does not understand the English language at all and will say that's an IT issue and throw you back to the Help desk.
As I have said before, there isn't enough time to discuss all the troubles I have seen in this company. I guess you can't fix stupid.
