Chase reviews

3.8

72% would recommend to a friend

(10,670 total reviews)

Jamie Dimon

75% approve of CEO

71% positive business outlook

Chase has an employee rating of 3.8 out of 5 stars, based on 10,670 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Chase employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

11K reviews
4.0
Mar 15, 2014
Recommend
CEO approval
Business Outlook

Pros

A sales position where management encourages you rather than threatens you to reach your sales numbers. I make as much in my 40 hour week as my geek friends working with spreadsheets and deadlines make in a 60-70 hour week.

Cons

We all lie to each other. OSAT (overall customer satisfaction) surveys are fake. We think that 100 dollar checking offers will get a non customer yippy skippy to change where they bank to us. It doesnt. we call the same book of business every month and expect different results. Most of the sales are made by walk in which is both a pro and a con.

2.0
Mar 11, 2014
Recommend
CEO approval
Business Outlook

Pros

Excellent salary and benefits, possibly best in the business. Excellent advancement and growth opportunities. While I worked there flex schedules, always made it possible for good work/home balance

Cons

Excellent salary and benefits, not knowing Chase's MO, I thought this would be a lifetime career. I was not aware that Chase is notorious for ramping up and overstaffing when times are good, and the minute things get slow entire offices are closed. My issue with their compensation is that they make it so attractive that it makes it impossible to leave if you are sucked into thinking this will be a career stop. I and several peers were approached by several companies to leave, but due to the compensation and benefits you are sucked into staying. Part of our severance was potential placement within the "firm" and career counseling. This was window dressing for the media as less than 10 out of 400+ displaced employees were offered other positions within Chase. Although hundreds of jobs were posted most of my peers could not apply for the majority, even when they wanted to based on the salary range- an example: an underwriter who made $65K wanted to work as a personal banker, issue was since that position's base was $32K, this employee was dissuaded from pursuing. That is one of many examples as employees could not gain interviews for other positions. The bottom line is if you are going on board, think of them like any other company in the mortgage industry, be prepared to find a new job in 3-4 years, just like a great roller coaster- enjoy the ride while you can because it ends really soon.....

1.0
Dec 13, 2013
Recommend
CEO approval
Business Outlook

Pros

It was a job and a paycheck.

Cons

My managers were completely incompetent. Absolutely no room for advancement. Their idea of advancement was to tell you they would move you and have you take on more responsibilities. Send you to go on a ridiculous amount of interviews, just to say you’re not ready. So unless you blow your managers good luck moving around. They change the incentive plan every year lowing the value of products you sell and make it harder to reach the goals. If you want to make money you better lose your ethics real quick. Be prepared to offer products to people who don't need them or want them. An example would be giving anyone with enough money in their personal account a business account even if they don't have a business. I was invited to two focus groups to help make employees happier and see what works and what doesn't. I was told speak your mind because they want to hear the good, the bad, and the ugly. Was also told your management won’t hear about anything that is said or who said it. Prior to me going to the meeting my branch manager told me "If you don't have anything nice to say don't say anything at all". At this point in my time there, I didn't care anymore. I said what I thought and brought up all the things that were going on in my branch that bothered me. My manager knew what I said before I even got back to the branch. I put a target on my back. I called HR to report my manager because of a comment she made to me that was really inappropriate and degrading. During this call I was asked all my information: standard id and name when I asked why the HR person said so they can contact the DM and let them know what was going on. As well as set up a meeting with me the DM and BM. I said no thank you and hung up. A few days later my manager brought up in the morning huddle that the DM was upset with her because someone on her team had called HR. Making that target on my back even bigger. She was definitely told without a doubt in my mind by the DM. Going forward from there I was treated completely different. I was treated like garbage, was told that if I didn't make sales I wouldn't have a job. “We can get anyone off the street to do your job” – My Branch manager. Thanks for the confidence  Let’s not forget the managers will always try and make you sign documents that they write up. Oh and if you don’t sign be ready for some repercussions. The purpose of this is so they can fire you for breaking some rule they make up and not allow you to file for unemployment. If you going to work here good luck, my only recommendation would be never sign anything that management forces you to sign.

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