Checkpoint Systems reviews

Positions are routinely merged, and budgets cut too deep, leaving departments without the resources required to service our customers. Decisions regarding field support, ERP systems, training, and customer service are seemingly made in a vacuum by myopic and arrogant senior management. Significant losses of both customers and employees have been the result. The focus on printing and RFID has been a major distraction to the core business - and the lack of reinvestment in those core areas has caused us to fall behind.

With reduction in workfoce (20%) most experience customer service and IT people were either laid-off or left in late 2011. This leaves a mixed group of very competent, experienced managers and workers mixed with low-cost new hires who can't support sales. Mfg. plants try but you can only produce so much with minimal workers. Production always behind so majority of time spent explaining late deliveries. Lack of communication from upper management leaves clients feeling neglected. MBO's convuluted, not achievable and commissions cut without notice negating achievements. Lower pay with a 30% increase in sales???