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Cheddar's Scratch Kitchen

Engaged Employer

Cheddar's Scratch Kitchen reviews

3.5

65% would recommend to a friend

(1,840 total reviews)

John Wilkerson

77% approve of CEO

60% positive business outlook

Cheddar's Scratch Kitchen has an employee rating of 3.5 out of 5 stars, based on 1,840 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cheddar's Scratch Kitchen employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

2K reviews
1.0
Apr 28, 2016

Manager

Recommend
CEO approval
Business Outlook

Pros

They pay very well for the industry.

Cons

This was the worst concept I've ever worked at. Their food is made from scratch, but the quality of the food is very low. Very unorganized and the place is always dirty and greasy. The management team doesn't care about anything. They are about 10 years behind other concepts with technology. Their price point on their menu is so low, it attracts horrible clientele that you cannot make happy. Horrible company to work for....stay away. Worst decision I've ever made was to work here.

3.0
Feb 21, 2014
Recommend
CEO approval
Business Outlook

Pros

Company gave me a chance at bettering myself, and I was able to move through the ranks and become a manager. With gaining experience, and learning the ins and outs of the restaurant business I am now able to move on to better my career path. For the most part management teams are fun and enjoyable, great people to be around for 50-60 hours a week. You grow closely to your team, and if you like a fast paced environment you will enjoy Cheddars. You have the ability to learn a lot about the industry, and it is up to you how much you want to learn. The GM's are always willing to teach what they know, and if you are able to use this it will only better you for a later career.

Cons

Company won't let go of anyone, including management. Sometimes you are stuck working with very poor working individuals, which in turn makes you lose focus on tasks. I have had managers yelling at staff then the staff coming to me trying to explain themselves and asking me to talk to the other managers while only wanting to deal with me. Leading to managing managers which is obviously something you can't do as a peer, just making work more awkward. You, yourself are unable to let anyone go as an assistant, I have been cussed out and threatened and still was unable to fire a server (who continues to work). Leading to a "lunatics running the asylum" atmosphere. The restaurant attracts a clientele of entitlement, constantly dealing with guests who demand compensation before paying for anything. Constant battle with controlling comps, and dealing with guest complaints. Within a restaurant opening in the first two years, I would expect to talk to 15-40 tables a day, depending on the day of the week. Bonus structure is unobtainable your first 6 months opening, and after it gets better. Good stores bonus at $800-$1000 a month depending on business and management. Poor stores bonus at $200-$500 month (First year stores) which are usually the hardest environments to work in. Looking back, if you are considering taking a management position it is a great opportunity to use as a stepping stone, work 2-5 years and move on. The company overall does not look out for its management teams.

4.0
Sep 10, 2013

Ever Changing environment

Recommend
CEO approval
Business Outlook

Pros

Structured team and staff that cares

Cons

Stop making this the Darden Rehash company!! RVP, DM's and GM's coming over from Red Lobster are NOT what Doug and Aubrey envisioned

Viewing 7 - 9 of 1,840 Reviews

Glassdoor has 1,868 Cheddar's Scratch Kitchen reviews submitted anonymously by Cheddar's Scratch Kitchen employees. Read employee reviews and ratings on Glassdoor to decide if Cheddar's Scratch Kitchen is right for you.