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Cheddar's Scratch Kitchen

Engaged Employer

Cheddar's Scratch Kitchen reviews

3.5

65% would recommend to a friend

(1,840 total reviews)

John Wilkerson

77% approve of CEO

60% positive business outlook

Cheddar's Scratch Kitchen has an employee rating of 3.5 out of 5 stars, based on 1,840 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cheddar's Scratch Kitchen employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

2K reviews
1.0
Mar 5, 2018
Recommend
CEO approval
Business Outlook

Pros

None as far as I can see the last two months have been the worst out of any job I have ever had.

Cons

The management team rules by favoritism. They run their restaurants with shady practices that break local food laws. Then being genuinely shady towards their own employees. Blocking them out of messaging to cover their own mistakes. Changing the schedule, denying the change, then punishes for employees being unaware of the change. Just takes off employees off the schedule for whatever reason they feel like, and when you provide that they had no reason to take you off the schedule they back pedal and try to find something to write you up for you do you quit and can’t turn them into the higher ups. They have core values to maintain their team and to be kind to another, but as far as I’ve seen they push out perfectly fine workers for workers who don't care and go along with their backhanded management practices. Under scheduling people two days a week then boasting to new hires there are always more hours to pick up just ask. Management goes around making sure new hires stay for they first week( personally asking them if they like the job ect) cause then maybe they will think all this normal and ok. After that week management couldn’t care less what you think of the job or them. Advancement is based on favoritism and nothing to do with capability or experience. Others were promoted to bartender while others were told they had to wait or get this certification or cross train in a unrelated position first. Managers in training are allowed to do whatever they want and are scheduled when no other managers are around. They will cut their favorites then keep everyone else on till close. One night I had all my side work done, tables done and still didn’t have a guest for over 5 hours, yet managers refused to cut or check me out. Management is using the darden's table policy to get favorites better sections. Every night I was left with 2 or 3 tables while their favorites had 4 or 5. At first they told me it was because I’m new to Cheddar’s, So I studies the menu it’s not hard, then I was still getting only bad sections night after night with no explanation other than “that’s just how it is”. I even asked about my performance and they all said I was doing fine and assured me that was not why I was always in the short section. When hired management promised to be flexible in your schedule. After working their a month something came up I informed them they assured me they would work with me then the next thing I know I’m pulled into the office to be told “we wouldn’t of hired you if this was your schedule”, and all the managers berated me for something they just told me they could work around. Senior servers were allowed to leave without doing side work while new people did double. Hazing is still a thing here and no one seems to care. I got a job to come and make money and everyday being told no you can't do your job and make money because the management has put up every roadblock imaginable is incredibly degrading to moral and my over 5 years of serving experience. Despite Corporate regional manager is there everyday all day because of how poor this store is doing they still continue to practice in the shady manner they have been.

1.0
Feb 3, 2018

General manager

Recommend
CEO approval
Business Outlook

Pros

Meal discounts and a low price point means you can make older citizens and low income people happy with good affordable food.

Cons

Upper management expects a scratch kitchen that makes 90% of their food in house to have only one dishwasher when you are feeding 1000 people a day. Low pay and limited hours for staff means EXTREMELY HIGH TURNOVER! VERY late nights with 1 dishwasher, 2, 3, even 4am!! You close at 10 or 11! I have worked for multiple private and corporate restaurants and this was by FAR the worst quality of life I have ever had, BAR NONE!

3.0
Feb 18, 2016

manager

Recommend
CEO approval
Business Outlook

Pros

Days go by fast because you are so busy. Scratch food. Volume allows you to be staffed properly most of the time.

Cons

Long hours. No time to write schedules except on days off. If you leave, you will NOT be paid accrued vacation time. New ownership is bringing in Brinker's people to "improve" the operation.

Viewing 10 - 12 of 1,840 Reviews

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