• Low pay for high responsibility – Compensation does not match the nature of the work, which includes threat assessment, crisis response, and constant interaction with the public.
• Overtime is not standard – Associates only receive time-and-a-half pay after 40 hours/week, not for working beyond regular shifts or holidays.
• Limited holiday pay – Only a few major holidays qualify, even if you’re scheduled on other national holidays.
• Associates treated as ‘less than’ by Officers – Despite doing safety-related tasks, Associates are often not respected or included as part of the Public Safety team.
• Poor cleanliness from coworkers – Shared workspaces are often left messy, and there’s little accountability.
• Lack of advancement opportunities – Internal growth into Officer positions is unclear and requires training that is hard to obtain without additional time or permission.
• Understaffed and high turnover – Makes the job more stressful and places more burden on the dependable staff members.
• Uneven workloads – Reliable workers are often overtasked while others underperform without consequence.
• Micromanagement and inconsistent leadership – Focus is often placed on minor rules (e.g., appearance) while bigger issues like disrespect or safety gaps are ignored.
Communication gaps – Shift changes and policy updates are not always delivered clearly or in a timely fashion
