Citizens reviews

3.8

72% would recommend to a friend

(4,792 total reviews)
avatar

Bruce Van Saun

84% approve of CEO

64% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
4.0
May 15, 2015

So-So

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Love my team. A really great group of people to work with but it definitely changes from branch to branch. If you get lucky like I did then you will be just fine. If not, beware. Find a branch that works like a team not individually,

Cons

The salary you start with is pretty much the salary you're stuck with for a minimum of a year. Even if you meet all of your goals and do your job you might as well look for another one.

2.0
May 13, 2015
Recommend
CEO approval
Business Outlook

Pros

Decent pay, 1 day a week to work from home via VPN, decent benefits but getting progressively worse the last few years.

Cons

The bank is constantly trying to cut costs, which has resulted in a rather poor work environment over the last few years. They have the Rhode Island mentality of "Your lucky to have a job" since the economy in RI is typically the worst in the US. Citizens is in the process of outosurcing all of its IT to India. Other bank groups are to be outsourced sooon as well. The outsourcing companies provide awful service, but Citizens is just interesting in trying to save a buck and doesn't care about quality any more. Citizens has become known for working salaried employees as many hours as possible without giving any comp time or other perks. The work life balance is terrible here. .Citizens used to be a great place to work, but not anymore. I would not recommend anyone to work here.

3.0
May 11, 2015
Recommend
CEO approval
Business Outlook

Pros

Unlimited earning potential via bonus structure Advancement opportunities

Cons

Constant pencil pushing. Send this tracker, fill this out, don't forget this. I'm not referring to the federal regulations either, I am talking about the extracurricular "Citizens Bank" daily ins/outs

Viewing 4225 - 4227 of 4,792 Reviews

Glassdoor has 5,073 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.