Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,073 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 72% of employees would recommend working at Citizens to a friend and 64% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

72% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 459 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 292 reviews)); "Work life balance is good" ((in 173 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 138 reviews)); "good training was present wihtin the company" ((in 103 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Lots of hidden toxicity and poor management behind the CREDO facade" ((in 193 reviews)); "You must get a good manager and department to succeed." ((in 127 reviews)); "Poor upper management and disorganized retail structure." ((in 124 reviews)); "Poor leadership and you have to be in the right “click”" ((in 59 reviews)); "Long Hours (In Store Branch)" ((in 57 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

72% would recommend to a friend

(4,792 total reviews)

Bruce Van Saun

84% approve of CEO

64% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews

3.0

May 10, 2015

SVP

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I worked with many, many great people at Citizens. The company is undergoing a long overdue transformation after years of foreign parent rule.

Cons

Unfortunately, the transformation has created an atmosphere of distrust and insecurity. People are overworked and under constant pressure. Many of the great people are leaving, voluntarily or not, and the new upper-middle managers being brought in are either good people who lack leadership skills or hard-driving people that don't acknowledge the contributions of those under them.

1.0

May 9, 2015

An atmosphere of distrust and stress

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Opportunities for promotions and career growth; employee stock purchase program is a plus; coaching focuses on setting your own goals; training is excellent.

Cons

Management above the branches creates atmosphere of fear and distrust; branches are consistently short staffed; best employees ultimately leave for better jobs with friendlier banks; bonus structure changes constantly, often retroactively. Recently slashed 401k match to below competitors. Care more about upselling than service. Staffing issues prevent branch managers from doing their jobs. Hours are horrible, especially if you are salaried and short staffed (quite common).

1.0

May 7, 2015

Sales first, clients second.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Compensation seems to be competitive compared to the industry norms.

Cons

Colleagues often fight over the same sales credit and you can't trust anyone.

Viewing 4228 - 4230 of 4,792 Reviews

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Jobs at Citizens

VP Mortgage Pipeline Valuation and Risk Modeling

Business Strategy Insights & Analytics Analyst- Unsecured Lending

Fraud & Claims Call Monitoring Lead

Consumer Call Monitoring Manager

Citizens

Citizens reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

SVP

An atmosphere of distrust and stress

Sales first, clients second.

Top companies for "Compensation and Benefits" near you

Jobs at Citizens