Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,787 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      66% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,787 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      3.0
      Oct 5, 2016

      Branch Manager

      Retail branch manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good careers growth and opportunities, Great leaders and colleagues, Convenient work locations, Good benefits, and communication. Good pay compared to others,

      Cons

      Benefits are not that attractive for the size of the bank and the number of employees, Big time lack in technology systems, Micro Management from Regional Managers. Lots of politics in the career advancement. To advance in a career you need a connection. Bank hires from outside more often. HR don't follow-up with internal applicants in a reasonable time.

      2.0
      Oct 4, 2016

      Licensed Banker

      Licensed banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      good pay. moderately decent incentive plan. No work/life balance issues. the company is very good at making a first impression to new employees, however it quickly changes once you get started. See cons.

      Cons

      I've noticed a lot of colleagues don't really care or support what the company is working toward. They will put on a face for the show. The managers sit in their offices on the occasional conference call, spending way too long looking at reports, and staring blankly at a computer screen while they make their employees make cold calls all day and generate sales. Management does not produce sales.

      1.0
      Oct 2, 2016

      Bank is headed towards a Wells Fargo fiasco.

      Universal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pto and holiday pay. Use this place as a stepping stone to something better. Don't believe their fake promises.

      Cons

      High and unrealistic sales goals. Lots of pressure from higher ups and regional managers to produce sales. Micromanaged a lot, pressure is high to sell and if you don't produce enough that quarter they will write you up or threaten to fire you. That leads to many bankers having unethical approaches and bypassing certain security procedures in order to try to meet their goals. Understaffed branches and pushing colleagues to do it all from account servicing to teller duties.

      Viewing 97 - 99 of 4,787 Reviews
      Related searches: Citizens jobs | Citizens salaries | Citizens benefits | Citizens interviews
      ReviewsCitizens reviews

      Glassdoor has 5,067 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.