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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,787 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      66% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,787 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      3.0
      May 13, 2016

      LB/SBR

      Every retail branch position
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to learn the basics of banking. Decent training program. Technology is finally starting to catch up. Sales goals are not unrealistic.

      Cons

      Treat employees like they are school age kids. Very high turnover. Flawed reporting that leads to pressure on employees that do a great job. Crisis of identity. They act like they are a top big bank but pretend to be community focused. Harbor a culture of gaming and lack of integrity. Branches are constantly short staffed or staffed with "bodies" leading to bad customer experience and causing hard workers to lose out on bonus. They seem to find anyway possible to take your incentive away.

      1.0
      Apr 3, 2016

      Licensed Banker

      Licensed banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay was half good.

      Cons

      WAAAAAAAAAAAY too high pressure for level of compensation.

      1.0
      Jan 6, 2016

      Get me 10 checking accounts today or lose your job!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      PTO is good...thats about it.

      Cons

      As a company they do not care about their employees. Its all about fake made up widgets that they shove down bankers throats from directors and regional managers. They promote people that commit commission fraud since it reflects on the managers. They give people positions that they are not qualified for.Bankers are trained to convince customers to open second and third checking accounts because their jobs are threatened if they don't. This Market has the worst leadership in the company as they have no control over their branches..they have a 60% turnover rate in retail for 2015...explains a lot itself. They state customers are the most important but they are only important if they are opening a credit card or investment.

      Viewing 100 - 102 of 4,787 Reviews
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      ReviewsCitizens reviews

      Glassdoor has 5,067 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.