Citizens reviews

3.8

74% would recommend to a friend

(4,787 total reviews)
avatar

Bruce Van Saun

85% approve of CEO

66% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,787 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
3.0
Jan 6, 2016
Recommend
CEO approval
Business Outlook

Pros

Fair salaries, more than adequate for the area's living expenses. Communication within the IT audit team is superb, and professional development (conferences, seminars, certifications, etc.) is encouraged and paid for by the company. The people working here are, for the most part, extremely competent and easy to get along with. Cafeteria in Cranston isn't bad at all. Dress code is fairly relaxed (dress pants and button-downs/sweaters for the men, general business dress for the women). Not quite the "jeans and t-shirts" you'd get at a tech company, but less strict than one would assume of a financial institution. The "Cons" column is long, so before I get into that, I want to say that I do genuinely enjoy working here, and would recommend the job to anyone who was interested. Unless they need sunlight.

Cons

Technology is abysmal - remote desktop service is frequently sluggish or simply unresponsive. Crashes resulting in loss of work are common, and network drives are unmapped or made unavailable on a regular basis. Data loss is common as a result, and as backup options (external HDDs, thumb drives, etc.) are restricted to prevent data exfiltration, recovery options are limited. The outsourced help desk is almost always unable to solve problems which require more than "turning it off and back on again." The office layout is your standard cubicle farm, with no windows throughout most of the Cranston office building. There are plans to move to a new facility/campus by 2018, but for the short term, it is not a pleasant workplace atmosphere. While the workload can be heavy at times, especially at the end of the year when there's a push to finish the annual plan, there are opportunities to work from home if necessary/convenient, and management is generally open to flexibility with one's work schedule.

2.0
Jul 24, 2015

Risk Specialist

Recommend
CEO approval
Business Outlook

Pros

SOME of the managers. some will really work with you and will help you with scheduling conflicts and time off needed. your manager will make or break your time at Citizens

Cons

unstable, always organizational changes. low morale after the IPO, you get paid more coming from outside the bank rather than being promoted within.

3.0
Jul 20, 2015

HR Relationship Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Company had an innovative benefits package and followed standard processes. Great Organizational Development team that offered opportunities to employees to learn and grow.

Cons

Within the HR organization where integrity should be the outmost, if the head of the group didn't agree with something a person in her team suggested, this person would be done! No opportunities nor discussions regarding the issue.

Viewing 103 - 105 of 4,787 Reviews

Glassdoor has 5,067 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.