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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,787 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      66% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,787 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      2.0
      Jul 3, 2015

      Technology services... A challenge

      Information technology
      Recommend
      CEO approval
      Business Outlook

      Pros

      I had a good manager

      Cons

      The environment and management lack of vision makes this a difficult environment for a serious technologist, you don't get the tools or support to do a good job Comp and benefits are eroding as cost cutting and outsourcing dominate

      2.0
      Jun 5, 2015

      Personal banker turned universal banker

      Banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good training. Some really great people here. Great investment products. Pay is average.

      Cons

      Banker position was turned into a teller/telemarketing position. Would have to do extra call nights as punishments. Management is allowed to be hateful, unprofessional, and catty towards employees. Company cares more about acquiring checking accounts than keeping employees. Being yelled at is normal at citizens. Expect to go door to door begging for checking accounts from nearby businesses.

      4.0
      May 15, 2015

      So-So

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Love my team. A really great group of people to work with but it definitely changes from branch to branch. If you get lucky like I did then you will be just fine. If not, beware. Find a branch that works like a team not individually,

      Cons

      The salary you start with is pretty much the salary you're stuck with for a minimum of a year. Even if you meet all of your goals and do your job you might as well look for another one.

      Viewing 106 - 108 of 4,787 Reviews
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      Glassdoor has 5,067 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.