Citizens reviews

3.8

74% would recommend to a friend

(4,787 total reviews)
avatar

Bruce Van Saun

85% approve of CEO

66% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,787 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
2.0
May 13, 2015
Recommend
CEO approval
Business Outlook

Pros

Decent pay, 1 day a week to work from home via VPN, decent benefits but getting progressively worse the last few years.

Cons

The bank is constantly trying to cut costs, which has resulted in a rather poor work environment over the last few years. They have the Rhode Island mentality of "Your lucky to have a job" since the economy in RI is typically the worst in the US. Citizens is in the process of outosurcing all of its IT to India. Other bank groups are to be outsourced sooon as well. The outsourcing companies provide awful service, but Citizens is just interesting in trying to save a buck and doesn't care about quality any more. Citizens has become known for working salaried employees as many hours as possible without giving any comp time or other perks. The work life balance is terrible here. .Citizens used to be a great place to work, but not anymore. I would not recommend anyone to work here.

1.0
Apr 10, 2015
Recommend
CEO approval
Business Outlook

Pros

One day you get to quit the Mcdonalds of banking.

Cons

Absolutely no work life Balance avg week 44-50 hrs even for hrly employees. Salary employees are forced to work 6 day weeks and come in whenever someone calls off with no extra pay. Citizens is undergoing a Multi-site arrangement which forces the assistant manager to do the full job of the manager without manager pay while the manger goes and plays soccer and visits the carnival on company time. All branches are horribly understaffed. In-store employees get stabbed with the longer hour dagger without overtime. Bankers are under paid. The new profit and loss system also reduces profitable bankers bonus by over 75%. Under the new system it almost impossible to make a bonus of over $1000 even if you more than double your sales goals. Upper management in this region is also very Bourgeoisie and only care abut their 6 figure salaries they never deserved from the beginning. The company does not respect its open door policy.

3.0
Jan 25, 2015

Changing environment

Recommend
CEO approval
Business Outlook

Pros

The company has a good culture and I'm very satisfied with the work/life balance. It's exciting to be a part of a company in growth mode; expanding the footprint.

Cons

The company is so focused on cutting costs and managing expenses due to the IPO that they risk losing the key people. Benefits have been cut across the board, some without any notice to employees.

Viewing 109 - 111 of 4,787 Reviews

Glassdoor has 5,067 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.