Citizens reviews

Ton of internal politics, enough that it slows everything down. Technology is from the mid 90's. Managers seem to be places in positions based on time at the bank rather than qualifications

Management is terrible, and terrible for a couple of reasons. During my employment with Citizens Bank, I reported multiple issues to my local management, and nothing was done. Even sending emails directly to management did not encourage them to fix the branch until it was too late. Extending to policy and procedures that were not followed: Not handing disclosures to clients before signing up for their client's accounts, Not handing the addendum (changes to disclosures) to clients, Giving wrong information to clients about credit and how it works as an example, Rude (excessive) rudeness coworkers not just from my branch, but every branch near the Bensalem in-store branch, One employee can tear the place down (in terms of ratings) including your bonus. Banks offer an incentive plan, and including a rating system. If one person has a bad rating, your bonus will be affected based on that other person's performance. If this seems unfair, every bank does this to ensure great customer service (at least that is the intention). Since my employment, one employee received three bad shops (bad ratings) from customers that were established by other bankers. It affected my bonus, and I still resent that. My assistant manager and I fought for our bonuses, but they wouldn't give it to us because of the shops. Can't believe it? Ask any local banker, and if they feel okay to share the information, they will tell you. Banks like PNC, TD Bank, and Bank of America will hear you out; especially if this disgruntled employee no longer works for the company. Will not pay PTO time if you decide to no longer work for the company. Management will not report to HR when an employee makes a complaint to their branch underlings. It is their job to make sure that each branch performs and is working well as a team. Because they only concentrate on Credo Week (employee recognition program) for employee recognition, they believe that is the only requirement.