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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,790 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      65% positive business outlook

      Ratings by demographic groups

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      5K reviews
      2.0
      Nov 4, 2016

      Branch Manager for 10 years. Was once a great place to work, but they have lost their way as of late.

      Branch manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent salary, good benefits, fairly competitive product set for the most part. Good PTO policy. Still a lot of good people around.

      Cons

      Micro management of Biblical proportions in the retail franchise. You are not allowed to use the restroom without block scheduling it on outlook, predicting it's color and consistency weeks in advance, developing an action plan to manage the aforementioned color and consistency, all while practicing what approved grunting sounds you are allowed to make first.

      4.0
      Oct 23, 2016

      Really a sales job

      Universal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay, vacation time, 13 paid holidays, work place environment, customer relationships and 401k options.

      Cons

      high sales goals, micromanaging, cold calling, sales pressure, constant changes to commission, constant changes to products, constant changes to proper ways of doing things, and dilapidated work area.

      2.0
      Sep 1, 2016

      Licensed Banker

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay and they paid for my licensing and hours aren't bad.

      Cons

      I specifically said i wasnt interested if I was going to be working as a teller. I was told I wouldn't during the interview process, but I have literally sat on the teller window 95% of the time working here and have had barely any time to actually do my job. How am I supposed to hit my quotas if you don't let me do my job? I also was told that I would receive an increase in pay when I transitioned to a Licensed Banker only for them to tell me that there was a miscommunication and I would not get it. I took this Job thinking I'd be doing financial stuff not be a glorified teller.

      Viewing 163 - 165 of 4,790 Reviews
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      Glassdoor has 5,071 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.