Citizens reviews

3.8

74% would recommend to a friend

(4,790 total reviews)
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Bruce Van Saun

85% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
2.0
Aug 15, 2016
Recommend
CEO approval
Business Outlook

Pros

Gained Knowledge of finance industry competitive salary

Cons

Poor work life balance. Always understaffed. Inconsistent management. dishonest sales practices encouraged. lack of training when understaffed.

2.0
Aug 11, 2016
Recommend
CEO approval
Business Outlook

Pros

It is close to home

Cons

Turn over rate is so high, they cannot keep people to stay IT is 85% sales job and they do not really tell you this like they should. Pay is not so good when you have over 10 years on the phones Promotions are not there, they rather bring someone off the streets. No bidding system so you are stuck on the same shift for over 3 years

1.0
Aug 9, 2016
Recommend
CEO approval
Business Outlook

Pros

There is nothing good to say about this company other than I got a discount at my gym.

Cons

Where do I begin...it's all bait and switch here. They fill your head with how wonderful the company is and how much money you will make. It's all lies! You make next to nothing for hourly and on top of that your bonus is a joke! You can work your bum off, make all your goals and management still sees you as failing. Lots of high school drama in this company if you are not kissing butt 24/7 you are walked on, yelled at and shunned. If you go to management about an issue which is suppose to be private everyone hears about it...there is no such thing as confidentiality. They do not care about you period! You are just another body to cover hours. Everything is a script. How to greet a person how you do their transactions even how you say goodbye. Follow it to a T or you get yelled at like you are a kindergartener. Oh and don't be too nice to people cuz you will get yelled at for that too. Might as well hire a brainless robot to do the job cuz that's what you will end up as. I could go on for days about how to avoid this place for a job but i am done with wasting energy on them. Just thought I could warn a few unfortunate souls from dying.

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Citizens Response
9y
Thank you for providing feedback. We encourage you to reach out to Employee Relations at employeerelations@citizensbank.com or Right Call (anonymously) 1-877-495-4727 to provide more details so that we may review the concerns that you have raised.
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