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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,790 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      65% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      3.0
      May 10, 2015

      SVP

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked with many, many great people at Citizens. The company is undergoing a long overdue transformation after years of foreign parent rule.

      Cons

      Unfortunately, the transformation has created an atmosphere of distrust and insecurity. People are overworked and under constant pressure. Many of the great people are leaving, voluntarily or not, and the new upper-middle managers being brought in are either good people who lack leadership skills or hard-driving people that don't acknowledge the contributions of those under them.

      1.0
      Mar 30, 2015

      Was exceptional is now mediocre at best.

      Teller manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great vacation/ PTO. Medical insurance is ok and the dental insurance is great. The people in the branches, I've been in several, have been some of the best people I've ever worked with.

      Cons

      Citizens cares only about your next sale. They have gone so far adrift from where they once were it's sickening. Years ago they really did live the Credo of Customer's Colleagues, Community. Now their concern for customer's is what can I sell you. I don't really think they concern themselves with the peons in the branches any longer except to drive them to get more sales. Community is a joke, they simply do things for publicity. Let's not forget the pay, it's a joke if you've worked there for years because baby your maxed out, you get a great review and good score and get nothing. Seriously I'm on the end side of my career, If I was younger I would definitely find a new job and I am sure it would pay better.

      1.0
      Mar 4, 2015

      DO NOT WORK THERE

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      NONE pros about this company!

      Cons

      Working environment sucks!!! Treat people unfair

      Viewing 193 - 195 of 4,790 Reviews
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      ReviewsCitizens reviews

      Glassdoor has 5,071 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.