Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,072 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 73% of employees would recommend working at Citizens to a friend and 65% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

73% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (55) , Analyst (48) , Financial Advisor (43) , Manager (42)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 454 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 293 reviews)); "work life balance is good" ((in 187 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 126 reviews)); "good training was present wihtin the company" ((in 104 reviews))

What are the cons of working at Citizens according to real employee reviews?

"You must get a good manager and department to succeed." ((in 124 reviews)); "Poor upper management and disorganized retail structure." ((in 123 reviews)); "Long hours and a lot of red tape with risk / cyber groups to implement anything" ((in 55 reviews)); "No bonus below Vice President" ((in 54 reviews)); "Poor leadership and you have to be in the right “click”" ((in 53 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

73% would recommend to a friend

(4,790 total reviews)

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews

1.0

Oct 20, 2023

SMH...

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

Base salary is somewhat competitive for the local area.

Cons

Training/onboarding a complete waste of time. First four weeks just twiddling your thumbs. Next eight weeks consists of matching clients emotional intelligence and role playing. Then another week in Westwood, MA role playing again to be scored before "graduation". Only one week of systems training after that. No effective product training to speak of. You have to ask your peers. Technology is unstable and antiquated making it hard to do business. The leads from bankers are mostly bogus because they are pressured to send them. Weekly latency issues with technology where nothing works for hours on end. 100% turnover in Irving, TX before one year of service. And why is there an office of FAs in Irving when all the banks are on the east coast?

Citizens Response

2y

Thank you for sharing your thoughts. We're sorry to hear you did not enjoy your time with us. We encourage you to email Citizens’ HR Service Center (hrservicecenter@citizensbank.com) so that we can look into your concerns.

2.0

Oct 2, 2023

Poor Work Environment with full of old People

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There is a lot of scope if you want to move internally. Good for people who are good at networking and can make links. PTOs are great, and you're encouraged to do that. Offices are great.

Cons

Most of the people are old, rude, and racist. Old people will never let you improve your work. They will be stubborn to stick to their way. Training is also not up to the mark. Pay isn't great either. You must get a good manager and department to succeed. Unfortunately, most of the people are not happy. Some senior colleagues will be rude to your face for no reason. No work-life balance. You work odd hours all the time. Senior people encourage everyone to network within the department, But their team members are worse at it, They should probably start within their team, let alone the department. If you're looking to be a happy person and enjoy your work, look somewhere else.

Citizens Response

2y

Thank you for taking the time to share your feedback. This is certainly not the type of culture that we support, and we take this type of allegation very seriously. Please consider contacting the HR Service Center (hrservicecenter@citizensbank.com) to share more information about what you experienced so that we can look into and address as appropriate.

1.0

Jun 26, 2023

Toxic Culture

Vp operations

Recommend

CEO approval

Business Outlook

Pros

Easy, talent bar is really low.

Cons

The product roles are not truly product roles. For anyone in the field, you will find this work far from what you are accustomed. Backstabbing culture. Top down.

Citizens Response

3y

Thank you for taking the time to share your feedback. We’re sorry to hear that your time with us wasn’t what you hoped it to be. We take all concerns seriously and would like to better understand your perspective. Please consider contacting the HR Service Center (hrservicecenter@citizensbank.com) to share more information about what you experienced so that we can look into and address as appropriate.

Viewing 220 - 222 of 4,790 Reviews

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Citizens

Citizens reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

SMH...

Poor Work Environment with full of old People

Toxic Culture

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Jobs at Citizens