Citizens reviews

3.8

73% would recommend to a friend

(4,790 total reviews)
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Bruce Van Saun

84% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
2.0
Apr 1, 2023

Respectfully Honest

Recommend
CEO approval
Business Outlook

Pros

The company is trying to build a strong culture of inclusivity.

Cons

Too many chefs in the kitchen. They spend so much money celebrating themselves that they leave nothing in the budget for innovation and creativity. If you voice anything that challenges their norm, they typecast you as a bad employee. Do your best to just stay quiet and play along . Not relationship based, just product pushes and raise goals unrealistically high. Turn over is a major issue , they preach “we promote a lot from within” but that’s because people leave a lot. So many meetings! Meetings about meetings, then a meeting to discuss what we met about.

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Citizens Response
3y
Thank you for taking the time to share your feedback. We’re sorry to hear that your time with us hasn't been what you hoped it to be. We take all concerns seriously and would like to better understand your perspective. Please consider contacting the HR Service Center (hrservicecenter@citizensbank.com) to share more information about what you experienced so that we can look into and address as appropriate.
2.0
Nov 8, 2022

Good benefits/Bad work environment

Recommend
CEO approval
Business Outlook

Pros

The company offers great benefits. Thats the only positive part.

Cons

A lot of favoritism. They will not fire somebody who’s made mistake after mistake and incentive fraud, but will gladly push out the door somebody who actually works hard. No loyalty, they hire new employees at a higher rate than someone who’s been there for 5+ years. The company is all about the numbers as well, they don't care about the customers, there’s always a push to achieve ever changing, unrealistic quarterly goals with nothing good to offer to customers!

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Citizens Response
3y
Thanks for your feedback. We're sorry to hear you did not enjoy your time with us, and that your experience did not match your expectations. If you'd like to share more, please consider contacting the HR Service Center at HRservicecenter@citizensbank.com so that we can further review this matter.
1.0
Oct 26, 2022

Worst company ever

Recommend
CEO approval
Business Outlook

Pros

really good benefits - that's it.

Cons

Working for citizens was, by far, one of the biggest disappointments for me. I've always wanted to work for an organization where i'd see myself working till I retired, but the company's way to handle maters internally is awful. A place where favoritism rules everything. When you need the company to advocate for you or maybe be a little understandable about hard times in your life, management works a way to get you out of the picture. And they don't care. They will force you to work overtime like you don't have a life outside work and when they have the opportunity, it's a goodbye. Chances of growth with the company? forget about that. If they have staffing issues within the company, they will do anything on their power to actually hold you back. Maybe after 10 years you'll get promoted - only if they feel like it, of course. It would be nice if the company really enforced all the values they like to praise about. But that's all words in a piece of paper only. It's not put into practice by maybe 80% of the company. If you need any kind of accommodation (like religious, for example), management doesn't have any respect for that. This company was definitely a disappointment. I've spent basically the last 2 years depressed but didn't see a way out. But I honestly thank them for actually letting me go, because now - as some of my friends that worked for citizens always said - I can see clear what a toxic environment I was living in.

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Citizens Response
3y
Thank you for taking the time to share your feedback. Please consider contacting the HR Service Center at 1-866-472-8234 to share more information about what you experienced so that we can look into and address as appropriate.
Viewing 223 - 225 of 4,790 Reviews

Glassdoor has 5,072 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.