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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      73% would recommend to a friend

      (4,791 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      65% positive business outlook

      Ratings by demographic groups

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      5K reviews
      1.0
      Aug 4, 2016

      Business relationship manager

      Assistant vice president business banking relationship manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits otherwise very few if you are hired from outside salaries can be nice but it appears bank in transition to merge or sell wait till dust settles

      Cons

      High turnover poor management and direction horrible culture Benefits otherwise very few if you are hired from outside salaries can be nice but it appears bank in transition to merge or sell wait till dust settles

      1.0
      Aug 1, 2016

      Awful filled with micromanagement

      Branch manager ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hiring process isn't overly complex, literally worst place I have ever worked.. 2 years in a management role there and that's the best I could come up with

      Cons

      Senior leadership only cares about numbers , no regard for morale of team and they do not care what means you go to inorder to produce quotas

      4.0
      Jul 24, 2016

      Strong program for those looking to obtain their professional designations and education.

      Associate licensed banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is optimal for the position. Most management seems to genuinely care about development and upward movement. Customer centric, family atmosphere.

      Cons

      Technology needs vastly improved upon. Invest in a heavier computer based CRM model. While recent changes are a good start to responsible banking in assessing needs, I feel the current system detracts from valuable customer conversations.

      Viewing 283 - 285 of 4,791 Reviews
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      ReviewsCitizens reviews

      Glassdoor has 5,073 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.