Does ClearCaptions pay their employees well?

According to anonymously submitted Glassdoor reviews, ClearCaptions employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at ClearCaptions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at ClearCaptions?

62% of ClearCaptions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ClearCaptions 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ClearCaptions?

Territory Manager (15) , Sales Representative (11) , Territory Sales Manager (7) , Client Care Specialist (4) , Customer Service Representative (4) , Inside Sales Representative (4) , Business Development Manager (3) , Sales (3) , Agent (2) , Analyst (2) , Customer Care Representative (2) , Customer Support Representative (2) , Devops Engineer (2) , Inside Sales Manager (2) , Project Manager (2)

What are the pros of working at ClearCaptions according to real employee reviews?

"Great People low stress level" ((in 11 reviews)); "Great Benefits" ((in 11 reviews)); "Competitive pay" ((in 7 reviews)); "You can tell employees go above and beyond to help customers better understand the product and service that really improve the quality of life for the HOH." ((in 5 reviews)); "Excellent training sessions." ((in 4 reviews))

What are the cons of working at ClearCaptions according to real employee reviews?

"Since it's a small company, individuals have a lot of sway in decision making and you just have to hope you have a good manager." ((in 5 reviews)); "Terrible pay, extremely toxic leadership, zero accountability, no work life balance" ((in 5 reviews)); "Pay appears decent but raises don't happen, (was here for years before I ever got a pay increase)." ((in 4 reviews)); "Upper management has set unrealistic goals!" ((in 3 reviews)); "Typical week is 80 plus hours and the kicker is they just took away our mileage reimbursement so what little commission is given is spent on gas and oil changes and new tires because we drive our cars to the ground." ((in 3 reviews))

What are the top reviewed ClearCaptions locations?

Roseville , Rocklin , Sacramento , New York , Dallas , Atlanta , Tallahassee , Kansas City , Macomb , Michigan Center , Charlotte , Houston , Texas City , San Antonio , Tennessee Ridge , Antioch , Lebanon , Nashville , Indianapolis , Columbus , California City , Fresno , West Hollywood , San Francisco , Masonville , Las Vegas , New Orleans , Miami , Orlando , Athens

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ClearCaptions

ClearCaptions reviews

3.5

62% would recommend to a friend

(145 total reviews)

Robert Rae

64% approve of CEO

55% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.4

Culture & values

3.4

Work/Life balance

3.3

Compensation and benefits

3.2

Senior management

3.1

Career opportunities

ClearCaptions has an employee rating of 3.5 out of 5 stars, based on 145 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ClearCaptions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

145 reviews

4.0

Aug 12, 2016

Title IV ADA Outreach Specialist

Territory manager

Recommend

CEO approval

Business Outlook

Pros

It is a great concept and idea.

Cons

Lots of weekends. Push to install phones

4.0

Jul 18, 2016

Great company leading the charge for a booming industry

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

This company provides captioned telephone services for the hard of hearing community. Which is always going to be prevalent since as people age they lose their hearing. The executives are professional and there information technology department are very talented. It's an honorable company to work for given that they are providing a needed service. The people that work in the offices are friendly and knowledgeable. The captioning agents are bonded and federally bound to the privacy of the calls they caption. The installers and sales reps are limited in their scope as far as the technical aspects what are the bread and butter of the company and are treated as such. Because I'm repair department work tirelessly to handle the volume of calls that they receive. The inside sales department opened recently and are so far having great success in their retention efforts.

Cons

Lower management needs more training and compassion for the people that they are supposed to be managing. There seems to be an air of disdain in regards to the management due to the fact that there is a lack of communication between the managers and their subordinates. There also seems to be a bit of attention between the agents at times but that can be explained only X witnessing the lack of policies procedures and consistent communication from the managers in a positive manner. Training in positive reinforcement and embracing each agent skills under a manager could eliminate these types of problems

1.0

Jun 20, 2016

Great employess but management needs help.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Employess in support and concierge are great.

Cons

Management needs Alot of work. High school oriented with its click like atmosphere.

Viewing 142 - 144 of 145 Reviews

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Jobs at ClearCaptions

People Generalist (100% Remote)

People Operations Specialist (100% Remote)

PMO Supervisor (100% Remote)

Installation Coordinator (100% Remote)

Contact Center Platform Analyst (100% Remote)