ClearCaptions reviews

3.5

62% would recommend to a friend

(145 total reviews)
avatar

Robert Rae

64% approve of CEO

55% positive business outlook

ClearCaptions has an employee rating of 3.5 out of 5 stars, based on 145 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ClearCaptions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

145 reviews
5.0
Oct 13, 2025

Clear Captions

Recommend
CEO approval
Business Outlook

Pros

decent pay good leadership culture

Cons

none that i can think of

avatar
ClearCaptions Response
9mo
Thank you for sharing your feedback! We're glad to hear you're happy with your pay, leadership and the culture. Your input means a lot to us, and we're excited to have you as part of our team. We look forward to supporting your continued success!
1.0
May 21, 2025

Take calls

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

On call Support other Great listen Helping clients Collaboration

Cons

Need permission for everything Need permission for replacement of phones when it's clearly do not work

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ClearCaptions Response
1y
Thank you for sharing your experience with us. We're glad you appreciated the collaborative environment and the opportunity to support clients—both are central to our mission at ClearCaptions. We understand your feedback about needing permission for certain tasks and are continuously working to strike a better balance between structure and autonomy. Wishing you all the best in your future endeavors!
3.0
Mar 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Great concept. It does help people. Some calls really remind you of the impact this product makes!

Cons

Towards the end we had time limits on calls, could no longer assist elderly/hard of hearing w/ things like calling internet provider if they had an outage, etc. Also, random calls from upset customers about privacy concerns, though at that point mostly all captioning done through a system, not live captioners.

avatar
ClearCaptions Response
1y
Thank you for sharing your experience. We’re glad to hear that you valued the impact our services have on those we assist, as that mission remains at the heart of what we do. As the company has grown, we’ve had to evolve our processes to maintain efficiency while still prioritizing customer support. We appreciate your feedback and will continue striving to balance growth with our core mission of helping people.
Viewing 13 - 15 of 145 Reviews

Glassdoor has 149 ClearCaptions reviews submitted anonymously by ClearCaptions employees. Read employee reviews and ratings on Glassdoor to decide if ClearCaptions is right for you.