Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (664) , Customer Team Member (567) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (168) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Team Member (80) , Sales Associate (79) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 604 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 286 reviews)); "Colleagues are great and work hard" ((in 264 reviews)); "The people were great and kept you sane" ((in 261 reviews)); "good benefits and build relationships" ((in 177 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 366 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 288 reviews)); "Some managers are awful and make you hate your job" ((in 189 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 93 reviews)); "Breaks were short and infrequent" ((in 53 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

What are the top reviewed Co-op locations?

New York , Austin , Fort Worth , Des Moines , Phillipsburg , Aurora , Bronx , Pigeon , Detroit , Erlanger , Charlotte , Kernersville , Irving , Italy , Plano , Putney , Carthage , Nova , Los Alamitos , Napa , Redwood City , San Jose , Manchester , Grimes , Jacksonville , Essex , Taunton , Walhalla , China , Sussex

Co-op reviews

3.7

66% would recommend to a friend

(6,271 total reviews)

Kate Allum

58% approve of CEO

48% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,271 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

2.0

Jul 19, 2017

Micro management has ruined the loyalty once felt by staff.

Hgv driver

Recommend

CEO approval

Business Outlook

Pros

The wages are not bad for my area and you are home every night.

Cons

You must work 2 weekends on to get the following one off , dont even try to take a weekend off as a holiday to spend time at your friends and families events like birthdays wedding etc even if it is you own daughters wedding day.

Co-op Response

8y

Hi there, thanks for getting in touch. We're concerned to hear about your holidays, can you email details through to hrservices@co-operative.coop ^Sophie

1.0

Jul 18, 2017

Customers before store colleagues!!!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Nothing great or even good to be mentioned.

Cons

Not enough hours provided to stores but the company expects the staffs to deliver good customer service in the midst of replenishing goods from 20 odd cages, serving in tills, maintaining store standards. Customers are always put ahead of employees; customer complaints are taken seriously even if it lacks sense. Safety of the customers is a priority; any problem in the shop floor the company will respond quickly to make sure they are not asked for compensation due to accidents, but for any issues in the warehouse, they take all their time. No safety; security guards are being removed from all stores. Security guards were put in the first place "for the safety of the staffs" but now we are just numbers to the company.

Co-op Response

9y

It's sad to hear you've got such a negative outlook on your time with our Co-op. Your comments on customer and colleague safety unnerve me a little, because the safety of both colleagues and customers is very important to everyone at Co-op. It's what we spend a lot of time and effort on protecting, from the Support Centre to stores, depots and Funeral Homes. On your comments about management autonomy, I agree - Managers should be empowered to make decisions for themselves and our colleagues in Co-op Digital are working to make this easier. ^Jordan

4.0

Jul 14, 2017

Decent place to work

Team leader

Recommend

CEO approval

Business Outlook

Pros

Good rates of pay Ethical company Try to look after their staff

Cons

Some of the stores are tatty Not much career development Poor training practices

Co-op Response

9y

Thanks for your feedback. If you'd like to find new ways to develop you can always speak to our colleagues in resourcing. You can reach them at resourcingservices@coop.co.uk ^Sophie

Viewing 5833 - 5835 of 6,271 Reviews

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Co-op reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Micro management has ruined the loyalty once felt by staff.

Customers before store colleagues!!!

Decent place to work

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