Co-op reviews

3.7

66% would recommend to a friend

(6,271 total reviews)
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Kate Allum

58% approve of CEO

48% positive business outlook

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,271 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

6K reviews
1.0
Aug 7, 2025

Horrid.

Recommend
CEO approval
Business Outlook

Pros

Decent pay at TL level. Benefits.

Cons

Dont be drawn in by the benefits and friendly appearance that Co-op give on the outside. Basically zero training, you will given about 36 online modules to go through *in your own time*, but when on shift, you'll just be thrown on the shop floor to figure it out, absolutely no structure. It was obvious that I was just hired to fill a gap, and not actually respected as a colleague. The workload and expectations of late night colleagues is just ridiculous, especially when there are only 2 of you to do everything. Further to this, I was told that I personally was expected to physically stop shoplifters and recover stock. Clearly, the company, or at least my manager at the time, values stock and profit more than the health and wellbeing of their workers. I was hired on a part-time contract, but was given full time hours with no prior agreement, and this was not adjusted, despite my repeated conversations with the manager.

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Co-op Response
9mo
Thank you for leaving a review and for your feedback. We're sorry to hear of your experience with us. Our Customer Team Leader induction comprises of a combination of online modules and hands on training, all of which is covered within your working hours. We also believe that your interpretation of our policy on handling situations where you suspect shoplifting is taking place isn't correct. Where possible we ask that there is a "Safe challenge" and we do not ask that you physically intervene in any circumstances. We will reach out to the operations team to make sure that this aspect of our policy is made clear. Colleague safety is our prime concern and we ask that all incidents are reported on My Safety and to the police.
4.0
Aug 6, 2025

CTM

Recommend
CEO approval
Business Outlook

Pros

Good for retail Pay is good

Cons

Not much Management can be a bit more understanding

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Co-op Response
8mo
Thank you for your review. We hope that you were able to talk to your manager or someone else in the organisation about any concerns you had.
5.0
Aug 6, 2025

Brill company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good annual leave. Great management

Cons

No cons. Brill company to work for

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Co-op Response
8mo
Thank you for your amazing 5 star rating and review. We hope that you are doing well whatever you're doing now.
Viewing 589 - 591 of 6,271 Reviews

Glassdoor has 6,740 Co-op reviews submitted anonymously by Co-op employees. Read employee reviews and ratings on Glassdoor to decide if Co-op is right for you.