Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (702) , Customer Team Member (CTM) (654) , Customer Team Member (564) , Customer Assistant (272) , Store Manager (188) , Sales Assistant (182) , Customer Service (167) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (80) , Sales Associate (79) , Team Member (78) , Retail Assistant (75) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 593 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 284 reviews)); "Great people and place to work" ((in 271 reviews)); "Great team members and colleagues" ((in 246 reviews)); "Good Benefits for pensions and flexibility" ((in 175 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 363 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 284 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 187 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 87 reviews)); "Breaks were short and infrequent" ((in 55 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,228 total reviews)

Kate Allum

Not enough data to show CEO approval

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,228 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

4.0

Sep 4, 2012

MBA friends, good membership card and local customers

Customer service assistant

Recommend

CEO approval

Business Outlook

Pros

We were close to each other witth my colleagues and regular customers. It meant a good network and the people I met given me ambitions. I had a lot of Indian MBA graduates working with me, and it was great to know them, we went out a few times, and I named our story "Wild Young Hearts". The staff member discount was also great, though the Coop is not too cheap to shop in even with the 10% off. The experience I got in shopkeeping and service was really high value.

Cons

Many times the managers are less qualified than the employees. This can create disputes. Also, gossips and badwill is a general feature of such a closed community of workers. I had a fight with a supervisor once, and with two really stupid cusomers. I don't agree that the customer is always right, though this is a principle of service. How could they be righter than me? Do they serve the interest of the shop or of themselves. Some of them like to steal and cheat!

3.0

Jul 28, 2012

Pretty good part time job

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The pay is the same for all ages, meaning that you benefit greatly if you're young. Plenty of holiday hours as well.

Cons

Hard to get suggestions over to the management.

3.0

Jul 16, 2012

Customer service Assistant

Customer service assistant

Recommend

CEO approval

Business Outlook

Pros

As a first time job in my life and UK that Job was not quite bad for me, Good salary, 4 weeks paid holidays and most important I had the opportunity to build my communications skills and mixing up with different background people.

Cons

As my first job I enjoyed thoroughly working with them and being part of a member. Apparently they should increase their training program for individuals.

Viewing 6217 - 6219 of 6,228 Reviews

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Ratings by category

Ratings by demographic groups

Reviews by job title

MBA friends, good membership card and local customers

Pretty good part time job

Customer service Assistant

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