Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (702) , Customer Team Member (CTM) (654) , Customer Team Member (564) , Customer Assistant (272) , Store Manager (188) , Sales Assistant (182) , Customer Service (167) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (80) , Sales Associate (79) , Team Member (78) , Retail Assistant (75) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 593 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 284 reviews)); "Great people and place to work" ((in 271 reviews)); "Great team members and colleagues" ((in 246 reviews)); "Good Benefits for pensions and flexibility" ((in 175 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 363 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 284 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 187 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 87 reviews)); "Breaks were short and infrequent" ((in 55 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,228 total reviews)

Kate Allum

Not enough data to show CEO approval

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,228 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

1.0

Jul 10, 2012

They dont look after there staff at all

Csa

Recommend

CEO approval

Business Outlook

Pros

They offered good discounts for staff

Cons

Since taking over somerfields, there management are changing the coop into somerfields. Had £50 taken from my wages, 2months on a row and nobody could tell me where it went. Wages was always short and never got your money back, when you went on training days you never got paid. they only care about making money and thats all. All there adverts on tv about how they care is a joke. I worked there for six months and lost around £600 through incompatant mangement. When you ask for a number to sort your problems they tell you there is no deptment. Had a 8 hour contract but worked 38 hours a week but only allowed 8 hours a week holiday.

3.0

Jul 9, 2012

stuck in a time warp

Personal pensions adviser

Recommend

CEO approval

Business Outlook

Pros

* working with decent group of people * ethical company image * Manchester location (if you like it)

Cons

* layers of bureaucracy - very little interaction between senior management and 'underlings' * using 80s technology * not an inspiring environment; so no one takes ownership of a problem

4.0

Jun 27, 2012

A good job to use as a stepping-stone but lacking long term prospects and incentive based pay.

Customer service assistant

Recommend

CEO approval

Business Outlook

Pros

The pay as a general service assistant is fair and over-time is compensated at a higher rate. The training is comprehensive and makes it clear how to deal with issues such as under-age sales. The Co-operative Group has a strong commitment to fair trade. Store performance is communicated effectively to the staff on a weekly or monthly basis. Sufficient supervision to assist with organization of daily tasks. Good advertizing of internal positions.

Cons

Senior management rarely interacted with lower-level staff when they visited the store. No incentives for productivity or performance at the level of individual employees. General customer assistants may have to work any day, including weekends.

Viewing 6220 - 6222 of 6,228 Reviews

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Co-op reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

They dont look after there staff at all

stuck in a time warp

A good job to use as a stepping-stone but lacking long term prospects and incentive based pay.

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