Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (659) , Customer Team Member (565) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (167) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (78) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 582 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 293 reviews)); "Great people and place to work" ((in 269 reviews)); "Great team manager and colleagues" ((in 263 reviews)); "Good benefits and that’s about it" ((in 174 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 368 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 282 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 190 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 92 reviews)); "Breaks were short and infrequent" ((in 56 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

What are the top reviewed Co-op locations?

New York , Austin , Fort Worth , Des Moines , Phillipsburg , Aurora , Bronx , Pigeon , Detroit , Erlanger , Charlotte , Kernersville , Irving , Italy , Plano , Putney , Carthage , Nova , Los Alamitos , Napa , Redwood City , San Jose , Manchester , Grimes , Jacksonville , Essex , Taunton , Walhalla , China , Sussex

Co-op reviews

3.7

66% would recommend to a friend

(6,253 total reviews)

Kate Allum

54% approve of CEO

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,253 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

4.0

Jan 16, 2026

Great culture

Communications business partner

Recommend

CEO approval

Business Outlook

Pros

- Great people to work with - Supportive culture - Excellent benefits

Cons

- Part of the business need modernising - Fairly frequent restructures make can make your role feel insecure

Co-op Response

3mo

Thank you for your review and feedback. We're really pleased to see that you are working with great colleagues and that you feel supported working at Co-op. We're also pleased to see that you are happy with your benefits package. We understand your frustration and we know that we've some way to go with modernising some of our systems and processes and we're always open to new ideas and fresh thinking to ways of working. We advice speaking to your manager about your concerns so that together you can work through these.

4.0

Jan 15, 2026

Great Place

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Flexible Shifts Great Team Easy work

Cons

Not Much Scope to get promoted

Co-op Response

3mo

Thank you for your review and for your feedback. We're pleased to see that you were happy with your shift patterns, your team and the work you did. We hope that you spoke with your manager about your career aspirations while you were with us. We have a wide range of opportunities to develop and grow your career at Co-op, not just in our food stores but across our many and varied business areas. Visit jobs.coop.co.uk to find out what we have available or sign up for job alerts and be among the first to hear of opportunities in your area.

5.0

Jan 15, 2026

Review

Customer service

Recommend

CEO approval

Business Outlook

Pros

Very good onboarding experience with a clear, smooth, and well-organised joining process. Helpful training that made it easy to understand my role from day one. Enjoyable and exciting work in the bakery section, including preparing hot food and bakery items. Opportunity to work in the checkouts section, which helps build skills and confidence. Friendly, welcoming, and supportive manager and team members. Positive work environment with good customer interaction and learning opportunities every day.

Cons

No major issues at the moment. I am happy with my role and work environment.

Co-op Response

5mo

Thank you for your fantastic review and fabulous five star rating. We're so pleased to see that you're enjoying your role and the learning opportunities. Be sure to visit the Colleague Hub to discover more about the range of learning we have to offer our colleagues.

Viewing 268 - 270 of 6,253 Reviews

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